It Support System Administrator

IT Support System Admin, New York, NY

Build Your Career | Have Fun | Make a Difference

Payoneer’s mission is to empower businesses to go beyond – beyond borders, limits and expectations. In today’s digital world, Payoneer enables any business of any size from anywhere to access new economic opportunities by making it possible to transact as easily globally as they do locally.

Payoneer’s digital payments platform streamlines global commerce for millions of small businesses, marketplaces and enterprises from over 200 countries and territories. Leveraging robust technology, compliance, operations and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure.

Payoneer is seeking a talented IT Systems Admin to support the Americas region. The IT Systems Admin oversees and operates providing US based users with level 1 and 2 technical support and track and report on support incidents. Additionally, you will be involved in providing projects support and execution as needed.

This role will be based in our New York, NY office on a hybrid reporting basis 3+ days per week

What You’ll Do

• Perform creation of new accounts using company provide software tools.
• Follow and enforce IT, Security and acceptable use parties
• Participate in IT projects for network changes and introduction of new services
• Escalate issue to next support level when unable to provide resolution as per company SLA
• Provide weekly reports to manager
• Provide training to clients in the use of system and applications when needed
• Configuration of clients’ equipment to connect to corporate network and domains
• Configure software to connect to Internet application servers.
• Responding to customer calls and requests promptly
• Resolve clients’ computer problems in person, over the phone, or via any other medium
• Maintaining and configure network equipment (switches, servers, firewalls and access points).
• Logs all support activities in Zendesk software

What We’re Looking For

• Excellent customer service skills and ability to work under pressure
• Commitment to excellence in and the ability to work in a team environment.
• Must be able to work outside normal business hours in order to perform diagnosis and/or implementation of product releases or changes, so that normal workflow is not interrupted.
• 3 to 5 years of IT experience
• Associate degree in computer related field or equivalent in experience
• Microsoft & Cisco certifications

Must Have Skills

• SCCM and Intune
• Windows 365
• Microsoft teams and Zoom.
• Solid understanding of networking concepts such as DNS/ DHCP/TCP-IP
• Network switches and firewall experience
• Cisco Meraki
• Windows 11
• Understanding of the IT security concepts and procedures.
• Some Windows Servers experience
• Cloud experience (AWS & Azure)
• VDI
• Mac IOS
• Microsoft Office 365 products

What We Offer

• Learning and development opportunities
• Volunteer activities
• Fun office culture with supportive leadership
• Fitness/Wellness reimbursement
• Outstanding medical, dental, and vision insurance (individual plan 100% covered) and FSA
• 401K with employer match
• Flexible work from home schedule
• Generous PTO, paid holidays, and parental leave

Join the Payoneer Family - check out Our Values and apply today!

Payoneer is committed to fostering a diverse and inclusive workplace. Payoneer is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you are interested in applying for employment with Payoneer and need special assistance or an accommodation to use our website or to apply for a position, please email [email protected]. Determinations on requests for reasonable accommodation are made on a case-by-case basis.

In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus.

The annual base salary range for this position is: $50,000 - $150,000.