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It Intern - Support Specialist (Internship)
Company | SOPHiA GENETICS |
Address | , Boston, 02116, Ma |
Employment type | CONTRACTOR |
Salary | |
Expires | 2023-07-16 |
Posted at | 11 months ago |
SOPHiA GENETICS combines deep expertise in life sciences with mathematical capabilities in data computing to create the future of AI-assisted Medicine. We are growing our Technology Services, and seeking a IT INTERN - SUPPORT SPECIALIST is part of the Global Technology Operations team.
SOPHiA GENETICS (NASDAQ: SOPH) combines Data-Driven Medicine, Genomics and Radiomics, to ensure that the data used to help patients today will also benefit the patients of tomorrow. SOPHiA DDM™ Platform in supporting multimodal data-driven medicine.
About the Role
The Junior Support Specialist responsibilities include resolving internal UT questions and complaints and guiding internal users through IT features and functionalities. He/she should be an excellent communicator who’s able to earn our employees trust.
This role is part of the IT Services Team as a component of the Information Technology Department
Requirements
RESPONSIBILITIES
Prioritization, resolution and completion of escalated tickets of end user help requests
- Create and update FAQ (knowledge base)
- Expedite resolution of issues through service desk manager software
- Develops and maintains knowledge of the products.
- Tracks proposed resolutions and follows up with employees in a timely fashion.
- Analyzes complaints from employees and provides adequate resolutions.
- Create and update Support documentations
- Ensure all issues are registered and followed until completion (follow up with 2nd and 3rd level support)
IT Technical Support
- Monitor production systems and report malfunctions
- Identifies, researches, and resolves technical problems
- Diagnosing and troubleshooting
- Analyze and report product malfunctions
User’s account creation and management
- Manage platform accounts, manager users accounts and licenses
- Create users accounts based on HR requests followed by procedure
Hardware, Software, Accounts and Accesses
- Manage user accounts
- Manage company assets via Mobile Device Management software.
- Order, Install and configure equipment, hardware and applications
- Manage licensing
REQUIREMENTS
1. Other Experience & Skills
- Multitasking abilities; Team spirit; End User Oriented
- Excellent communication and problem-solving skills
- Accept constructive criticism and customer feedback regarding their experience with software or IT services
- Rigorous, structured, flexible, stress resistant and autonomous
- Fluent in English
- Current College Student -information Technology or related - rising Junior and above.
2. Competencies
- Comfortable working in and assisting others through help desk software, in addition to other remote access desktop programs
- JIRA & Confluence is a plus
- Skilled in documenting written troubleshooting, work instructions, procedure
- Basic understanding of networking technologies (LAN/WAN and wireless)
- Microsoft Office 365 apps
- Familiar with command line, able to read logs, find processes and create shell scripts
- Familiar with troubleshooting techniques in different operating systems including Mac OS and Windows.
Benefits
- A flexible, friendly, and international working environment with a collaborative atmosphere
- Flexible working hours, including hybrid remote / on-site working model
- A hard technical challenge to solve with exciting modern technology - cloud computing, Big Data, DevOps, machine learning
- A fast-growing company with plenty of opportunity for personal growth and development
- An exciting company mission that brings together science and technology to directly impact the lives of patients with life threatening illness.
Location: BOSTON MA - Hybrid 3 days onsite
Starting date: ASAP
Contract type: Internship of 6 -12 months - (40 HOURS EACH WEEK)
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