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Company | Homeward |
Address | Austin, TX, United States |
Employment type | CONTRACTOR |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-02 |
Posted at | 10 months ago |
Our Values
- Be creative by enabling faster and smarter business processes related to technology use
- Provide technical support for business needs and objectives through modern cloud focused technology solutions spanning the following areas: collaboration systems, productivity applications, identity & access management tools, endpoint systems management.
- Participate in the design and delivery of the IT strategic roadmap
- Partner with internal and external partners to communicate project status, activities, and achievements
- Engage and partner with vendors and service providers
- Create, maintain and deliver IT operational process, procedures and practices for a growing organization
- Maintain essential IT operations, including client operating systems (Windows & Mac), security tools (EDR, vulnerability management, etc)
- Solve escalated technical issues with both internal and external technical teams and business partners
- Deploy and configure dependable IT cloud infrastructure in a reliable and service redundant manner
- Own small projects, solutions, and key responsibilities within a larger business initiative
- Partner with internal and external partners to communicate project status, activities, and achievements
- Work with key business stakeholders for IT/Security improvements
- Track record of superior customer service
- Support of SaaS business applications
- Strong Project Management skills
- 5+ years of progressive technical experience in a fast paced cloud focused IT environment
- 2+ years of experience leveraging custom scripts through Python, PowerShell, Bash or similar scripting languages
- Excellent troubleshooting skills
- 3+ years of delivering technical implementations of systems such as: infrastructure, systems management, client endpoints (Windows & Mac), device management, or collaboration systems.
- Implementation of solutions that are "outside the box" with a security focus
- Regular performance of routine/scheduled audits of the systems and access
- Regular performance of routine/scheduled audits of the systems and access
- Vendor management
- SOC2/PCI Compliance a plus
- Experience configuring and managing company-wide SSO solution credentialing and access control to third party systems with the ability to define and execute onboarding and offboarding best practices and procedures
- Ability to maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, LANs, WANs, and network segments
- Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed
- Vendor management
- Experience configuring and managing company-wide SSO solution credentialing and access control to third party systems with the ability to define and execute onboarding and offboarding best practices and procedures
- Support of fully remote workforce
- Ability to maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, LANs, WANs, and network segments
- Experience with implementing MDM solutions - configuring, launching, and maintaining an enterprise device provisioning system from the ground up
- Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed
- Experience with implementing MDM solutions - configuring, launching, and maintaining an enterprise device provisioning system from the ground up
- SOC2/PCI Compliance a plus
- Support of fully remote workforce
- Twenty days of vacation, five sick days, twelve company holidays, and two floating holidays each year
- Company-wide bonus
- Compensation range: $100,000 - $120,000
- Health and wellness benefits, including medical, dental, vision, and life insurance
- Exciting stock option grant for every full-time employee
- Generous paid parental leave of up to 14 weeks
- 401(k) employer contribution match
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