It Support Technician Jobs

Sinclair Digital is a division of Sinclair Broadcast Group with dual headquarters in Seattle, WA and Hunt Valley, MD. Sinclair Digital was formed in February of 2014 with the goal of making the nation's largest broadcaster a leader in digital media and content distribution on all platforms. In the past 6+ years, Sinclair Digital has amassed a 100+ person team of innovative leaders, designers, developers and testers that are launching digital properties and new brands on web, mobile, and ott devices that reach more then 40 million people every month. This effort is powered by a proprietary media management and publishing platform that automates processes and production of content in unique and compelling ways. Sinclair Broadcast Group, Inc. is proud to be an Equal Opportunity Employer and Drug Free Workplace!

Contribute to the development, and maintenance of IT systems, networking, computer configuration and setup. Works with end user to ensure systems operate smoothly, and efficiently while resolving technical issues as they arise. Provide 24x7 / 365 Tier I and Tier II technical support to the Sinclair Digital end user community. Support is provided in the form of answering phone calls, incident and task queue management, on-call activities and project tasks.

This position will require working in the Seattle office Monday-Friday 8am-5pm Pacific Standard Time

Key Result Areas:

Network, Compute, and Mac based systems:

• Printing (local and remote)
• Wireless (WiFi) protocols and security
• Performs high-level root-cause analysis for system/service interruptions and works with peers to create preventive measure plans
• Virus/Spyware removal
• Troubleshooting PC-based computer hardware
• Contributes to the development, maintenance, and/or installation of IT systems, network, or computer configuration and setup
• Strong understanding in area of Technical Support
• Outlook/Office 365 Configuration
• Resolves well-defined tickets in a reasonable timeframe
• “getting it doneâ€�
• Communicating effectively with end users and stakeholders in a timely manner
• Strives to avoid negative impacts to customers of systems by building SOP, SLA, and SLO compliant systems
• VPN setup and operation (client and server)
• Installation and configuration of operating systems, enterprise IT systems, and application software

Knowledge Sharing & Collaboration:

• Contributes to documentation such as wikis and readme documents
• Expertise with onboarding and off-boarding technical tasks
• Update customer data and produce activity reports
• Incorporates feedback from system reviews
• Utilize excellent customer service skills and exceed customer expectations
• 's systems where appropriate
• Follows up when blocked
• Actively listens and participates in team discussions
• Ensure proper recording, documentation and closure of tickets
• Perform IT inventory (software and hardware), conduct IT department annual certifications and audits, perform customer support in common applications

Learning:

• Learns the tools and techniques necessary to grow toward IT Support Technician II
• Learns from team members and applies learning to their work.
• Learns about system ecosystem in-depth

Communication:

• Ability to maintain the highest levels of confidentiality regarding IT related issues
• Asks for guidance when necessary
• Communicates their understanding of acceptance criteria, and business requirements
• Communicates technical requirements effectively
• Communicates complex information to technical and nontechnical team members
• Ability to maintain the highest levels of confidentiality regarding student/staff IT related issues

Physical Demands/Work Environments:

• Ability to bend, stoop, and crawl
• Ability to climb ladders
• Ability to carry and use tools and equipment
• Ability to lift up to 50 lbs.
• “Provide tier 1 on-call support, included weekends and holidays"

Required Qualifications:

• Ability to prioritize, multi-task and follow-through with minimal direction
• 5+ years of related experience
• A+ Certification
• Familiarity with SCCM Imaging and Remote Control
• Intermediate knowledge of Windows 10
• Foundational knowledge of Active Directory Users and Computers (ADUC)
• Excellent written and verbal skills
• High School Diploma or GED
• Rudimentary knowledge of Mac OS
• Proficient in the use of Microsoft Office programs, including Word, Excel and Outlook

Preferred Qualifications:

• O365 Administration
• 's degree
• Microsoft 365: Modern Desktop Administrator Associate certification
• Intermediate Mac OS experience

Above the Line:

• Constructive Negotiation - work collaboratively with your team and across the organization to move things forward in a constructive way
• Impeccable Coordination - ensure all key stakeholders are aligned and informed of progress towards goals and objectives
• Authentic Communication - listening more often than speaking; give speaker full attention and focus on their content rather than thinking about how to respond; ensure your own message is understood (ask for feedback); avoid ambiguous verbiage