It Desktop Support Specialist

At Envent Corporation, we believe in family. Our employees grow as we do and for the last 30 years, as a private company, we have grown our family to be the best. We are specialists in vapor management and degassing and take great pride at being the best in the business.

The IT Support Specialist is responsible for providing technical support and assistance to end users in resolving IT-related issues. This includes troubleshooting hardware, software, and network problems, installing and configuring software, hardware, peripherals, and providing timely and effective solutions to ensure smooth operation of IT systems. The IT Support Specialist also assists with user account management, monitors and resolves service tickets, and provides excellent customer service while adhering to established service level agreements (SLAs) and IT policies.

This role may require periodic, scheduled travel to Envent’s offices including, but not limited to, Texas, California, Utah and Louisiana.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Primary duty is to provide IT equipment, hardware, and software support to all departments and personnel. Essential duties may vary according to region, division, area, and/or assignment.Other duties may be assigned.

1. Provide technical support to end users via phone, email, or in-person, troubleshooting and resolving hardware, software, and network issues promptly and efficiently.
2. Install, configure, and maintain desktops, laptops, printers/scanners, IP Cameras, Access Controls (Door Locks) and other IT equipment.
3. Collaborate with other IT team members to resolve complex technical issues and escalate problems to higher-level support or vendors as needed.
4. Manage user accounts, including creating, modifying, and disabling accounts, resetting passwords, and granting permissions.
5. Monitor and track service tickets in the helpdesk system, ensuring accurate and timely updates, and resolution of issues within established SLAs.
6. Maintain accurate documentation of IT systems, processes, procedures, and resolutions for reference and training purposes.
7. Provide training and guidance to end users on the use of software, hardware, and other IT tools.
8. Maintain desktop OS and application suite upgrades, security patches, and updates as necessary.
9. Stay updated with the latest technology trends and advancements in the field of IT to provide effective and up-to-date technical support.
10. Participate in IT projects and initiatives as assigned, providing technical expertise and support as needed.
11. Ensure compliance with IT policies, procedures, and security protocols to maintain data integrity, confidentiality, and system reliability.
12. Other duties as required (i.e. run cabling, server maintenance, etc.)

QUALIFICATIONS

1. Associate’s Degree or Bachelor's degree in Information Systems / Technology, or related field, or equivalent work experience.
2. Proven experience in providing technical support in an IT helpdesk or service desk environment.
3. Strong knowledge of Microsoft Windows operating systems, Microsoft 365 Suite (Outlook, Exchange, Teams, OneDrive, SharePoint, Word, Excel), Android and iOS, and common desktop applications.
4. Familiarity with CRM Software, Salesforce/Field Service, and VOIP Technology
5. Familiarity with networking concepts, Active Directory, and user account management.
6. Excellent problem-solving and analytical skills to diagnose and resolve technical issues.
7. Strong communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical users.
8. Ability to work independently and prioritize tasks in a fast-paced environment.
9. Customer service-oriented attitude with a focus on providing excellent end-user support.
10. Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar certifications are a plus.
11. Experience with SQL, PowerShell, Java, and Scripting Languages is a plus

CERTIFICATES, LICENSES, REGISTRATIONS

The IT Support Specialist must have a current valid driver license from state of residency and valid proof of insurance.The candidate must be insurable by the Envent Corporation insurance providerThe candidate must be able to pass the company’s employee physical and comply with the company’s drug testing policy.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an IT Support Specialist to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable IT Support Specialists with disabilities to perform the essential functions.

The IT Support Specialist frequently is required to sit at a desk, use fingers to operate a computer keyboard, reach for papers or books with hands and arms, climb a ladder, and stoop, kneel, crouch, or crawl to operate or view equipment.The IT Support Specialist must occasionally lift and/or move up to 50 pounds.Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

Work full time in an office environment with some possible field / shop assignments. Schedule may vary due to requirements and volume of work requests.

The work environment characteristics described here are representative of those an IT Support Specialist encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable IT Support Specialists with disabilities to perform the essential functions. While performing the duties of this job, the IT Support Specialist is regularly required to stand and walk in an office setting and/or on a field site and communicate on a telephone while meeting with others.