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Desktop Support Specialist Jobs

Company

Techvilla Solutions
Address Austin, TX, United States
Employment type FULL_TIME
Salary
Expires 2023-07-21
Posted at 10 months ago
Job Description

We are currently seeking a skilled Desktop Support Specialist to join our team. The ideal candidate will have 5 to 12 years of experience in providing technical support for desktop systems and a strong understanding of hardware and software troubleshooting.


Responsibilities:

  • Troubleshoot hardware and software problems, identify root causes, and implement appropriate solutions.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Set up and maintain user accounts, permissions, and security settings.
  • Provide technical support and assistance to end-users regarding hardware and software issues.
  • Assist in the planning, deployment, and support of new desktop systems and technologies.
  • Install, configure, and maintain desktops, laptops, and peripheral devices.
  • Document support activities, solutions, and knowledge base articles.


Requirements:

  • Experience with remote support tools and ticketing systems.
  • Industry certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
  • Strong knowledge of desktop operating systems, including Windows and macOS.
  • Familiarity with Active Directory, Group Policy, and network protocols.
  • Proficient in hardware and software troubleshooting.
  • 5 to 12 years of experience in desktop support or a similar role.
  • Ability to work effectively both independently and in a team environment.
  • Excellent customer service and communication skills.