Desktop Support Technician Jobs

Job Summary

The Desktop Support Technician provides basic desktop support to all organizational personnel; troubleshoots basic software, hardware, and other Information Technology (IT) related issues; tracks the Help Desk e-ticketing system and responds to requests in a timely manner; and performs general IT device repair.

Responsibilities

Provide basic desktop support to all organizational personnel
Troubleshoot basic software, hardware, and other IT related issues
Track the Help Desk e-ticketing system and respond to requests in a timely manner
Set up Virtual Conferencing (VC) systems in conference and meeting rooms
Answer any calls that may come to the help desk phone and give on-site support as needed
Perform IT device repair (i.e., laptops, cell phones, tablets, etc.)
Assist with maintaining IT Department inventory
Assist with IT projects as requested
Maintain compliance with Health, Safety, and Environmental (HSE) policies by attending all required HSE training sessions, safety meetings, and always utilize proper Personal Protective Equipment (PPE)
Other duties as assigned

Minimum 6 months experience in an IT desktop support role, preferred
Bachelor's Degree or Associates degree, preferred
Proficient knowledge of Microsoft Office 365 applications, required
Strong verbal and written communication skills, can effectively interact with personnel at all levels of the organization
Strong analytical and critical thinking skills, able to problem solve independently and collectively
Must be personable with a positive attitude and a strong sense of customer service
Must be physically able to bend, stoop, kneel, twist, crawl, and may occasionally need to climb a ladder

Physical Demands

The physical demands described here represent those required for an employee to successfully perform the roles essential functions. Reasonable accommodation may be made for individuals with disabilities to perform their major responsibilities.

While performing the duties of this job, the employee is regularly required to sit, stand, or walk; use hands to manipulate, handle, or feel; reach with hands and arms; stoop or bend; and talk or hear. The employee must occasionally lift and/or move up to 50 lbs.

Work Environment

The work environment characteristics described here represent environmental conditions an employee will encounter while performing the roles essential functions. The noise level in some work environments can be moderate and an employee may encounter extreme weather conditions while performing major duties. Reasonable accommodation may be provided for individuals with disabilities to perform their major responsibilities.

Disclaimer

The information provided in this job description indicates the general nature and level of work performed by employees within the roles classification. This job description is not to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications required of employees assigned to this role.