Desktop Support Specialist Jobs

Seize your opportunity to make a personal impact as a Desktop Support Specialist supporting our government client. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

Own your opportunity to work alongside federal civilian agencies.

At GDIT, people are our differentiator. Our work depends on a Desktop Support Specialist joining our team to make an impact by providing services that help the government to offer services that bind the nation together.

HOW A DESKTOP SUPPORT SPECIALIST ADVISOR WILL MAKE AN IMPACT:

• Provides IT support to business units and end users (e.g., on-site users, remote users) for escalated requests.
• Utilizes computer and telecommunication assets to document hardware and software inventory usage. Reports on productivity.
• Responds to trouble tickets and requests in a timely manner. Documents all issue resolutions through trouble ticket tracking system. Escalates complex issues to management and keeps management informed of resolution history.
• Troubleshoots and identifies IT related issues with hardware and software inventory to prioritize necessary fixes to end users’ issues in a timely manner.
• Provides technical guidance and timely follow-up to users of desktop and laptop computers, desk and mobile phones, tablets, multifunction printers, software, and telecommunication systems.
• Research emerging industry best practices and trends to identify the latest information technologies that are introduced into the marketplace.
• Manages inventory of computer and technology devices; coordinates IT deployments within an assigned office to ensure standardization of configurations. Facilitates hardware and software updates to end users including imaging and deployment activities to support and maintain inventory management.
• Facilitates the installation, maintenance, and security of large-scale computer and telecommunications installations.
• Coordinates with business units to identify and provide end users with appropriate computer and technology deliverables (e.g., hardware, software, equipment).

THIS POSITION IS CURRENTLY BEING PIPELINED IN PREPARATION FOR THE ANTICIPATED DEMAND FOR CANDIDATES ||

WHAT YOU’LL NEED TO SUCCEED:

Education:

• Bachelor’s degree in a Computer Science or related technical discipline, preferred but not required.

Required Experience:

• 10 years of related experience.

Required Skills & Abilities:

• Ability to troubleshoot and provide technical support for computer, telephone systems and mobile devices and related peripheral equipment.
• Ability to use information systems to manage trouble tickets, requests, and control inventory.
• Ability to use office product suites including cloud applications (i.e., Word, Excel, PowerPoint, Outlook, Teams, etc.).
• Knowledge of desktop and laptop computers, tablet and Smart Phone technologies, and related peripheral equipment.
• Knowledge of basic security principles (anti-virus/anti- spam/firewall/patching/network access).
• Ability to communicate orally and in writing at a level sufficient to provide technical information to non-technical people and to maintain contact with vendors and centralized support groups.
• Ability to support of C-Level Executives
• Must be capable of documenting the business requirements and recommending solutions.
• Ability to research evolving industry standards in hardware, software, equipment, and telecommunications systems.
• Must be adept at problem definition and resolution.
• A working knowledge of operating systems concepts and facilities, specifically WINTEL and UNIX.
• Ability to configure hardware and software to maintain standard system designs.

Security Clearance Level:

• Ability to obtain and maintain a Public Trust clearance
• The security clearance for this program requires the selected candidate to have resided in the US for the past five years. The selected candidate cannot have left the country for longer than 90 consecutive days and no more than 180 cumulative days.

Location:

• Troy, MI,

GDIT IS YOUR PLACE:

• Cutting-edge technology you can learn from
• 401K with company match
• Internal mobility team dedicated to helping you own your career.
• Comprehensive health and wellness packages
• Rest and recharge with paid vacation and holidays
• Professional growth opportunities including paid education and certifications.