Desktop Support Engineer Jobs

Job summary

Diagnose and troubleshoot technical issues like computer issues , printer support including account setup

Performs basic problem solving and assistance on various software applications and hardware systems

Provide technical support to Mobility devices and tablets

Provide IMAC support (install, move, add, and change )

Install and configure hardware and software

Address user tickets regarding hardware, software and networking

Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, AV systems connections.

Handling the inventory and preparation of new and/or old equipment

Knowledge of Microsoft software products required, MS Office Suite, Windows operating systems and NT.

Knowledge of PC components and their respective interface requirements.

Knowledge of Microsoft software products required, MS Office Suite, Windows operating systems

Experience: 4 to 8 Yrs

Required Skills: VDI - Vmware ThinApp, Desktop Support - Remote, Desktop Management-Data

Roles & Responsibilities

• Support Remote Capture and Control Tool

• Support Patch and Upgrade Tool

• Support Image Packaging Tool

• Virtual Desktop Remote Capture Tool

• Virtual Desktop Patch and Upgrade Tool

• Support Software Distribution Tool Systems

• Ensure Normal Operations of Devices

• Device configuration

• Device Support

• Conventional Device Reimaging

• Device Encryption Support

• Conventional Device Data Management, Backup and Restore

• Peripheral Support

• Image Engineering

• Image Validation

• Patching, Upgrades, and Software Management