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It Operations Specialist Jobs
Company | SPECTRAFORCE |
Address | San Francisco Bay Area, United States |
Employment type | CONTRACTOR |
Salary | |
Category | Staffing and Recruiting |
Expires | 2023-10-13 |
Posted at | 7 months ago |
Position Title: IT Operations Specialist
Duration: 12 months
Location: San Francisco, CA (Hybrid)
Description:
- Work onsite in San Francisco in a hybrid role capacity
- Execute on projects that improve the Helpdesk experience for our internal employees and IT team.
- Work cross-functionally with departments to meet company goals and objectives
- Brainstorm, create and modify new and current IT Ops Helpdesk processes as well as update documentation for increased efficiency
- Provide advanced technical expertise as the escalation point for the helpdesk requests and step in for customer service conversations
- Partner with vendors to maintain high standards with processes, procedures and tools.
Required Skills:
- Ability leading multiple initiatives to drive results
- Strong customer service skills, including VIP support
- Strong technical understanding of SaaS tools and the core systems (OKTA, LDAP, etc.) used in a new hire onboarding
- Must be able to take supervisory direction, change priorities based upon business needs and work independently when required as well as know when to bring issues and questions to the management team for direction and support.
- Ability to travel when needed (both domestically and internationally)
- Advanced technical background in Mac and Windows computer troubleshooting
- Project focused thinker, who is able to think on a high level and work with team members to comprehend multi-faceted projects
Education:
- Bachelors degree and 5 years relevant work experience
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