Remote Customer Service - Part Time

Remote Customer Service - Part Time WAYFAIR (UK) LIMITED

United States Remote

Pay

$43.60 an hour

Job Type

Part-time

Shift and Schedule

Weekends as needed

Day shift

The Wayfair Opportunity:

At Wayfair, we believe a phenomenal customer experience combined with a supportive employee structure has resulted in our award-winning Customer Service Team.

At Wayfair, you can deliver exceptional customer service while balancing outside of work priorities by choosing the hours that work for you. You provide your availability and we will work with that availability to develop your schedule!

This isn't just about taking another phone call— this is about empowering our customers to create spaces reflecting who they are, what they need, and what they value. You’ll play a crucial role by providing a best in class experience when it’s most needed. Wayfair will give you the training, tools, and decision-making ability to help our customers find solutions that work best for them.

You will empathetically help customers navigate a variety of post-order issues such as: shipping questions, damages, returns, replacements, assembly services and order notifications.

No scripts. No canned responses. These are true human to human interactions where you can make a meaningful impact. Wayfair will invest in you with continuous development, career opportunities, and will surround you with a team of great people.

What Does aService AssociateDo?

• Demonstrate Reliability:Attendance and commitment to being present and on time for your full shift each day is crucial. This helps ensure we're ready and available to help our customers when they need us most. For unexpected events or issues, we require our associates to be proactive in their communication and planning whenever possible.
• Meet Our High Performance Bar:You’ll work to exceed customer satisfaction, excel in meeting customer service efficiency metrics, and other responsibilities as assigned.
• Handle a High Volume of Contacts:You will handle an estimated 50-60 phone calls per shift. This is a fast paced environment and highly structured. There is little down time in this position as you are typically on back to back calls during your shift.

What are the Pay & Benefits?:

Pay:

• Hourly Pay Rate: at least $43.60 hourly depending on location(tenure increases starting as early as 6 months)
• Quarterly Performance Bonuses
• Referral Bonus ($500 per eligible referral)

Benefits:

• Paid / Unpaid Parental Leave options
• Wayfair Employee Discount
• Paid Time Off (start accruing time immediately)
• Eligible Tuition Reimbursement (up to $5,250)
• 7 Paid Federal Holidays and 1 Floating Holiday
• Volunteer Day for Community Service (Paid Day Off)
• 401(k) with company match up to 4%

What are the Requirements?

• You must hold a High School Diploma, GED, or equivalent.
• You will be required to hardwire your computer to a modem with minimum internet speeds of 25Mbps (download) and 5Mbps (upload). Wireless (WiFi) access is not permitted for use. All other necessary computer equipment and accessories are provided by Wayfair.
• Be able to work at least 1 weekend day, for a total of 20 hours per week
• Wayfair wants to ensure your success, this is why our training is 100% mandatory. We are unable to accommodate any misses, time off, or tardiness during this time.
• A knowledge of working within Windows Operating Systems or equivalent.
• Qualified applicants will be required to pass the candidate assessment to proceed with the interview process.
• You must be 18 years of age or older.
• A private and dedicated workspace free of any distractions (roommates, children, spouses, pets, etc.) or noise (radio, tv, etc.)

Why Wayfair Customer Service?

About Wayfair LLC:

Wayfair is one of the world’s largest online destinations and we’re reinventing the way people shop for their homes. Why the name Wayfair? The truth is, it was just two words that sounded good together. But over time, our guests built this brand alongside us and gave our pinwheel logo more purpose and meaning than we ever could have dreamed and that’s the best definition we could ask for.

Wayfair now offers over 22 million products across five distinct brands - Wayfair.com, AllModern, Birch Lane, Joss & Main and Perigold. The company employs more than 16,000 people and is headquartered in Boston, Massachusetts with operations throughout North America and Europe.

Wayfair is driven by a world-class team with the future always in mind. We are constantly striving to help everyone, anywhere, and work to help people create and decorate spaces that feel like “home”. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer.

We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

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