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Company | Talentify.io |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Administrative and Support Services |
Expires | 2023-07-11 |
Posted at | 10 months ago |
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.
- Answering incoming calls in a timely manner
- Responding to live chat and email inquiries
- Researching and processing all correspondence received by email, fax and mail
- Effectively redirecting callers to the appropriate area/agency when necessary
- Communicating client concerns and feedback to management
- Maintaining knowledge of procedures and systems
- Providing callers with accurate account information and educating them on appropriate policies and procedures
- Maintain the ability to work under pressure and effectively multi-task between calls and correspondence
- Possess the ability to diffuse upset customers
- Capable of handling high call volumes
- Exhibit excellent interpersonal skills using tact, patience and courtesy
- Possess the ability to deliver bad news effectively
- Must possess excellent customer service skills
- Bilingual in Spanish preferred, but not required
- Excellent verbal and written communications skills
- High School Diploma or equivalent required
- At least one year prior experience in an area of service delivery, customer service, call center technology, or related field. Will accept equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties
- Must be proficient in data entry skills including keyboard, mouse and 10 key pad
- Basic knowledge of Microsoft Windows and Office
- $$$ Bi-annual Bonuses to those Who Qualify*! $$$
- Career Growth Opportunities
- Paid Training
- Health Club Reimbursements
- Exciting, Fun, and Supportive Work Environment
- Coworkers Who Feel Like Family; We celebrate you!
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