Part Time Remote Customer Service Chat - Equipment Provided

Location: Remote, US

Our current hours of operation (all ET) are 8:00 am - 12:00 am Monday through Friday, 8:00 am - 8:00 pm on Saturdayand 9:00 am to 6:00 pm on Sunday.

What Does a Digital Service Associate Do?

• Demonstrate negotiation and conflict management skills and maintain professional composure
• Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
• Provide service to customers on multiple channels (Chat and Mobile messaging, as your role progresses or based on business needs, you may also engage with customers via other methods) to provide assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process
• Exceed customer satisfaction, efficiency metrics and issue resolution targets
• Independently troubleshoot, problem solve and resolve customer service inquiries while building a relationship with the customer
• Simultaneously navigate multiple customer conversations using software applications and The Hiring Company tools/resources
• Demonstrate excellent verbal and written communication using multiple channels and platforms.

What you’ll need:

• Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
• Strong typing skills and experience navigating computer-based tools.
• Regular and reliable attendance
• Equivalent customer-facing work experience.
• Ability to work with multiple customers simultaneously while appropriately prioritizing and engaging with their issues.
• Resourcefulness & ability to independently problem solve
• Excellent written and verbal communication skills
• Excellent relationship building skills with a passion for helping others
• Strong organization and multi-tasking skills
• A successful track record working in a high-volume environment

What are the Pay & Benefits?:

Pay:

• Referral Bonus ($500 per eligible referral)
• Quarterly Performance Bonuses
• Hourly Pay Rate: at least $15.60 hourly depending on location (tenure increases starting as early as 6 months)

Benefits:

• Paid / Unpaid Parental Leave options
• 401(k) with company match up to 4%
• Paid Time Off (start accruing time immediately)
• Volunteer Day for Community Service (Paid Day Off)
• Eligible Tuition Reimbursement (up to $5,250)
• The Hiring Company Employee Discount
• 7 Paid Federal Holidays and 1 Floating Holiday

What are the Requirements?

• Qualified applicants will be required to pass the candidate assessment to proceed with the interview process.
• The Hiring Company wants to ensure your success, this is why our training is 100% mandatory. We are unable to accommodate any misses, time off, or tardiness during this time.
• You must be 18 years of age or older.
• You must hold a High School Diploma, GED, or equivalent.
• A knowledge of working within Windows Operating Systems or equivalent.
• A private and dedicated workspace free of any distractions (roommates, children, spouses, pets, etc.) or noise (radio, tv, etc.)
• Be able to work at least 1 weekend day, for a total of 20 hours per week
• You will be required to hardwire your computer to a modem with minimum internet speeds of 25Mbps (download) and 5Mbps (upload). Wireless (WiFi) access is not permitted for use. All other necessary computer equipment and accessories are provided by The Hiring Company.