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Inbound Customer Benefits Advisor
Company | Gusto |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-07-12 |
Posted at | 10 months ago |
About Gusto
- Provide expertise and guidance to customers to assist customers in decision making or requested changes; resolves questions in a timely manner
- Work directly with customers and health insurance carriers to advise employers on the benefits offering that meet their and their employees’ needs
- Work across multiple customer-facing phone or email workflows to help ensure timely customer renewal completion
- This role is in-line with a call center format; Gusties will answer inbound phone calls and emails to support customers during their renewal and answer their questions accurately and efficiently
- Proactively make outbound calls to solve a customer issue or create awareness of a customer’s action needed before renewal processes can start
- Navigate seamlessly between Gusto programs, systems and tools while assisting customers
- Collaborate with cross-functional teams within Gusto to resolve customer questions or issues during renewal
- Growth mindset: thrives in a fast-paced environment and is a champion of change
- Flexibility: can pivot between workflows throughout the day or week as business needs change with a ‘can do’ mindset
- Resourceful problem solver: comfortable utilizing resources and creativity to resolve customer questions and issues
- 1-3 years of experience in a customer-facing role, bonus points for health insurance / benefits experience
- Approach problems with a passion for improving the customer experience and reducing operational inefficiencies
- Clear communication: strong written and verbal client communication: able to explain complex concepts in an easy-to-understand manner
- Health Insurance or Benefits experience (even if unlicensed)
- Experience in a call-center environment
- Active Life and Health Producer License
-
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