Human Resources Specialist Jobs

Title: Admin Assistant

Location: Berkeley, CA (This position will be teleworking initially. Once normal operations resume this work will be a hybrid position)

Duration: 6 Months

Client: Berkeley Labs

Pay rate: $25/HR on W2

What You Will Do:

• Prepare and maintain documentation, files, and materials in a timely manner.
• Collaborate with HR Shared Services colleagues and partner with stakeholder groups/functions for the effective delivery of customer services (e.g., Site Access/Badge Office, Payroll, Benefits, HRIS, Foreign Visits and Assignments).
• Serve as point of contact to candidates, employees, affiliates, hiring managers, HR Field and HR Core staff, and external parties to provide information regarding HR Shared Services processes, procedures, and service offerings.
• Effectively execute all duties while balancing the needs of the customer as well as programmatic requirements. Interact with and greet customers in a proactive, friendly, professional, and service based manner.
• Serve as first-line customer facing Point of Contact for a variety of centralized and standardized customer services. Answer incoming phone calls and emails and aim for the highest level of customer satisfaction through "first call/contact resolution”. Use discretion to escalate as needed.
• Effectively utilize a variety of documented procedures and technology tools to manage and coordinate the administrative processing and execution of assigned time-sensitive HR process activities and transactions.
• Compose routine correspondence and spreadsheets/reports as needed.
• Audit and maintain data entry for all transactions ensuring the highest level of data quality, integrity and accuracy.

What Is Required:

• Computer skills and experience using a variety of technology tools and applications such as HR systems, Google Doc, Sheets and gmail, Word, Excel, PowerPoint, electronic mail and calendar systems, and ability to do research online).
• Demonstrated experience in performing duties within a highly detail-oriented position, with ability to prioritize and handle multiple priorities and projects.
• Ability to use excellent judgment and exercise discretion in carrying out duties related to confidential matters.
• Ability to document, modify, and maintain detailed and accurate procedures for tasks.
• Excellent customer service skills with focus on high customer satisfaction through first call, ticketing or email resolution, response and escalation protocols, professionalism, service quality and integrity.
• Demonstrated ability to engage and interact with customers in a proactive, friendly, professional, and respectful manner at all times. Proven ability to interact patiently and diplomatically with people from a variety of cultures and backgrounds and to effectively communicate with individuals who may have varied levels of English language proficiency.
• Self-motivated, flexible and ability to work with minimal limited direction on assigned tasks and assignments. Ability to effectively manage own workload.
• Excellent communication skills with the ability to produce high-quality work (documents, reports, correspondence) that is concise, logical and grammatically correct. Experience reviewing the work of self to ensure quality and accuracy.
• Strong work ethic and demonstrated experience in working as an active team member; experience interacting with employees and managers as well as external parties, serving as primary contact point regarding major customer service functions.
• Minimum of 1 year experience providing a broad range of customer-focused administrative services.
• Ability to provide basic technical support, instruction, and guidance on a variety of administrative procedures to a broad range of audiences.
• Ability to work core business hours and occasional overtime as needed.
• Problem-solving skills with the ability to comprehend and interpret administrative requirements.
• Excellent attention to detail, multi-tasking and organizational skills with ability to establish effective task tracking systems.
• Ability to work with a high degree of confidentiality and discretion.

Additional Desired Qualifications:

• Experience operating in a fast-paced environment within a centralized or shared services model and serving as a primary point of contact
• Knowledge of applicable federal and state regulations (I-9)
• Knowledge of Smartsheets, PeopleSoft, and/or Taleo.