Human Resources Onboarding Advisor

Requisition ID: 168238

Job Level: Mid Level

Home District/Group: DHO HR Operations

Department: Human Resources

Market: Corporate Home Office

Employment Type: Full Time

Position Overview

We have a unique opportunity for a dynamic Human Resources Advisor to join our Global HR Service Center. As an HR Advisor, you will be responsible for providing high-level support to employees regarding onboarding, benefits, new hire administration, separations, and policies and procedures. You will serve as a first point of contact for HR related assistance and information for US and Canadian based employees, managers, and HR Business Partners. We are looking for someone with great problem-solving skills, who has the ability to thrive in a high-volume, fast-paced, Shared Service / Center of Excellence office environment.

As an HR Advisor, you will be responsible for processing and resolving the more complex requests on a wide variety of HR issues, providing quality support services with a high degree of customer satisfaction, expertise, and timeliness utilizing our support portal, telephone, chat, email, and drop-in face-to-face interactions. This position has a good understanding of HR and can explain the background and context of rules and procedures to employees and managers on more complex issues. This includes evaluating and analyzing the request/concern, quickly interpreting the situation, determining the appropriate resolution and/or escalation, and communicating the resolution and escalation to the customer in accordance with company and HR policies and procedures. This role works closely with HR centers of excellence (COE) team members and HR Business Partners to resolve problems and identify areas of ambiguity needing clarity or improvement. This position also supports the department in the administration of HR work and projects assigned to the team.

District Overview

At Kiewit, the scale of our operations is huge. Our construction and engineering projects span across the United States, Canada and Mexico, improving and connecting communities with every initiative.  We depend on our high-performing operations support professionals — they’re the glue that holds multiple areas of the business together and the catalysts that make things happen. We hire only the most driven people and we offer them diverse career opportunities, strong leadership and mentorship, rewarding, collaborative work, and responsibility they won’t find just anywhere. We’re always pushing new limits. You can too.

HR Operations is an integral partner and service provider at Kiewit. In recent years, we have gone from decentralized HR groups to a unified, shared service team, with various HR Centers of Excellence. Our vision is to be a best-in-class international HR organization.

Location

This position can be based out of Omaha, NE; Lenexa, KS; Denver, CO; or Houston, TX

Responsibilities

• Serves as a first escalation point and utilizes knowledge of HR to provide understanding to employees and managers on more complex questions and issues. Based on training and judgment, has somewhat more discretion and autonomy in the decisions made in the course of a typical escalated call.
• Utilize and implement various human resource information systems (HRIS) and provide support to employees and managers
• At the direction of your manager, may assist in work audits and quality review support, reporting up trends and behaviors in support of overall team efficiency.
• Leverage HR dashboards, reports, and data to build reports, presentations, and communications for the HRBPs and department leadership.
• Act as main point of contact for new hires before their start date and, providing a best-in-class onboarding experience.
• Obtain and provide requested information or take appropriate action to resolve, refer, or escalate issues in accordance with company and/or HR policies and procedures.
• Support on-boarding process for both full-time employees and interns to ensure consistent messaging across the department.
• Professionally and accurately responds to written and oral inquiries from employees and managers regarding more complex HR questions, issues, and problems. This will include telephone, chat, e-mail, and drop-in face-to-face interactions.
• Makes recommendations for process improvement and efficiency based on patterns and trends that have been identified through audit of cases and work product. Work with management to identify workflow issues and identify process improvement opportunities and continually seek to stay current on company policies, procedures and organizational changes
• Work closely with the field HR teams, employees and management and support the department in the administration of assigned work, including reprioritizing tasks to meet fluctuating workflow.

Qualifications

• Strong problem-solving skills
• 3-4 years of Human Resources experience
• Familiarity with HRIS systems a plus
• Ability to thrive in a high-volume, fast-paced, Shared Service / Center of Excellence office environment
• Excellent communication and customer service skills
• Knowledge of various areas of human resources including benefits, employment, pay-related practices/process, and compensation
• Excellent organizational and time management skills
• Ability to multi-task and prioritize multiple projects
• Ability to maintain confidentiality
• High level of proficiency with Microsoft Office applications to include; Outlook, Word, Excel, and PowerPoint
• Ability to work with a diverse group of employees and individuals
• Strong analytical skills
• Degree in Human Resources or related preferred
• Ability to work independently or with a team

Other Requirements:

• Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment
• Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
• Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
• Regular, reliable attendance
• Work productively and meet deadlines timely

Base Compensation: $59,000 - $85,000

(Actual compensation is subject to variation due to such factors as education, experience, skillset, and/or location)

We offer our fulltime staff employees a comprehensive benefits package that’s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.