Human Resources Coordinator Jobs

Our Metrowest retail client is looking for an HR Service Center Coordinator for a 3+ month contract; this role will meet onsite occassionally so looking for locally based candidates for this role. A background in customer service or call center experience is a plus as well as an interest in getting in to Human Resources.

JOB SUMMARY

• Responds to inquiries including, but not limited to, HR policies and procedures, health and wellness benefits and leaves of absence through multiple modes of contacts (phones, emails, ad hoc reports).

• Assists Associates and Managers navigating through HR systems.

• Document summary details of calls and processing in case management system.

• Escalates/partners on complex issues as required.

• Complies with all ***, state, city, and federal regulations including ERISA and legislative Sick Policies.

• Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services.

• Cross-trains to support business needs.

• Performs accurate and timely processing of HR transactions in HCM system.

• Performs special projects as assigned.

• Primary contact for HR Regional Office and Distribution Center HR administrators.

• • Responds to email inquiries.