Hr Employee Relations Specialist

REMOTE'

4 MONTHS CONTRACT

Job Responsibilities

• Counsel, guide, and educate managers for optimal performance and resolution of complex employee relations and performance management/discipline matters

• Provide non-routine HR Policy consultation, guidance and interpretation for employees, and managers

• Respond to and resolve complex employee complaints regarding policy violations, such as allegations of discrimination, harassment, and other work related issues originating from the employee hotline and other sources.

• Conduct investigations and prepare relevant documentation, partnering with Global Security, Audit, ER COE and Employment Legal as appropriate.

• Recommend appropriate resolution of complaints, develop action plans and follow up to ensure completion.

• Coach and advise managers on performance management and discipline matters; ensure documentation is in place and strategize appropriate corrective action steps. Review draft performance improvement plans prior to delivery to the employee.

• Consult and review involuntary terminations. Collaborate with HR Business Partners, ER COE and/or line of business leadership as required to properly mitigate risk.

• Develop position statements in response to local, state or federal labor complaints, charges, audits and other legal matters. May represent the company for unemployment claims and appeals.

• Review dashboard metrics daily to optimize productivity and ensure work is completed in accordance with service level agreements (SLAs)

• Bachelor’s degree in HR or related field is required.

• 5+ years of experience in employee relations, HR generalist or related experience

• HR certification is preferred

• Working knowledge of state and federal employment laws

• Demonstrated experience working across multiple states

• Exercise sound judgment and make decisions in a fair and consistent manner

• Ability to handle stressful situations with grace and diplomacy and remain neutral in difficult employee relations issues

• Communicate effectively, both orally and in writing, with individuals at all levels within the organization

• Ability to handle sensitive and highly personal information on a daily basis and maintain confidentiality

• Work independently to analyze data and provide management with constructive recommendations

• Proficient in Microsoft Office and experience with case management technology preferred

• Bilingual (English and Spanish) preferred