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Customer Service Representative Ii, Federal Employee Program
Company | Premera Blue Cross |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Insurance |
Expires | 2023-10-06 |
Posted at | 7 months ago |
Join Our Team: Do Meaningful Work and Improve People’s Lives
- Career progression opportunities
- Work from home, full time (40 hour week)
- Set schedule with consistency – Monday-Friday, 8 hour days between 7am and 6pm PST
- Upon successful graduation of the 10-week training class, Premera will provide a one-time pre-tax allotment of $500 (minus taxes) towards home office furniture
- Ten weeks of paid virtual training (100% attendance required)
- Generous benefits package that starts on Day 1 including health, dental, vision, PTO, and incredible retirement packages
- No more commute
- Other duties as assigned.
- Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements.
- Follow up on pended items and route incoming paperwork to correct departments for completion.
- Follow-up, resolve and document issues. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
- Accountable for inbound and/or outbound phone based customer service in the course of providing first call and/or email resolution, as well as caller education, through clear and accurate exchange of information.
- Two (2) years of college level courses or two (2) years’ work experience with phone related customer service (Preferred)
- Bilingual proficiency in a particular language (English/Spanish) with the ability to articulate messages and information clearly and accurately (Preferred
- One (1) year previous customer service experience (Required)
- Healthcare, benefits, call center, claims processing or Facets experience (Preferred)
- Life and disability insurance
- Medical, vision and dental coverage
- Retirement programs (401K employer match and pension plan)
- Free parking
- Tuition assistance for undergraduate and graduate degrees
- Wellness incentives, onsite services, a discount program and more
- Generous Paid Time Off to reenergize
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