Hospitality Director Jobs

Puttshack Houston Center

Who We Are

Puttshack is the world's only upscale, tech-infused mini golf experience joined with an elevated food and beverage experience. Puttshack leans on its ground-breaking technology to elevate the game while also serving globally inspired food selections from our scratch kitchens complimented with craft cocktails inside a dynamic one-of a kind environment. The Puttshack experience is all about having fun - and doing something fun - together.

Our Purpose: To bring everyone in to play.

Our Vision: To be the universal answer to the question 'Where should we get together?'

Our Mission: To create lasting memories for people of all generations through a shared, world-class entertainment and food and beverage experience.

Our Values

• Care Deeply - We take great care of our guests, our associates and the communities we call home.
• Own the Fun We revel in our guests' enjoyment.
• Bring your 'A' game. We strive for excellence in everything we do.
• Lead the Way Our associates embrace and are inspired by change.

What You Will Do

Puttshack is looking to attract a diverse team of fun hospitality associates who care deeply about creating an elevated, one-of-a-kind guest experience. The Hospitality Director is responsible for leading a passionate team of associates who are energetic, engaging and Own the Fun every day and every shift. You will Lead the Way with effective hiring, training and development of associates to deliver a world-class entertainment and food and beverage experience for our guests. You will create this environment through your actions motivating a team and delivering consistency, flawless service and exceeding expectations. You will champion Puttshack standards and procedures, maximize financial performance and exceed guest expectations with every visit.

If you want to be a part of something really special and join the hottest concept in the social entertainment space and understand how to get results with and through people using meaningful conversation, respectful feedback and empathy, we want to talk with you.

Reports To

Director of Operations

What You'll Do

• Champion and live the Puttshack Core Values
• "Bring your 'A' Game" each and everyday
• Use data and software to effectively manage COGS and labor to budgeted plan.
• Motivate associates with hands-on coaching and teaching.
• Maintain a safe physical and emotional working environment for our associates
• Leverage business and trends to drive performance and to maximize returns
• Create safe operational standards for both Guests and Associates
• Drive Associate engagement and hospitality.
• Create and manage associate schedules using weekly and daily forecasts.

Who You Are

• Ability to go above and beyond, demonstrating meaningful care in everything you do
• Excellent communication, time management, and organization skills
• Ability to prioritize tasks and manage time
• Strong level of emotional intelligence and overall self-awareness

What You Will Need

• Experience with Food and Beverage management platforms
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• P&L experience
• Comfortable using a variety of software platforms for scheduling, ordering, inventory, and venue management.
• Ability to obtain required licenses and certifications for your location
• Effectively manage and engage team of 150+ hourly associates.
• Ability to pass a criminal background check.
• 5+ years as a Senior Food and Beverage or Entertainment Manager ($6MM+ annual revenue).
• Ability to collaborate with team of experienced food and be'on a daily basis to achieve results.
• Ability to stand and walk for long periods of time including maneuvering up and down stairs.
• Ability to lift 50 pounds
• Ability to thrive in a vibrant, exciting environment with music, lights and technology activations.

What's In It For You

• Access to company sponsored health insurance: medical, dental, vision, FSA
• Competitive base salary
• 401K
• 50% off Food & non-alcoholic Beverages for you and your group (up to 5 people)
• Paid Parental Leave
• Paid PTO
• Complimentary Mini Golf

At the intersection of entertainment and hospitality, Puttshack is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Puttshack also takes steps to prevent retaliation and create a respectful, equitable, and inclusive environment for our Associates, Guests, and Vendors.