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Helpdesk - Level 2 Support - 100% Remote Work

Company

TWO95 International, Inc
Address United States
Employment type CONTRACTOR
Salary
Category IT Services and IT Consulting
Expires 2023-08-20
Posted at 9 months ago
Job Description

Job Title: Helpdesk – Level 2 Support

Location: 100% Remote work / PST

Type: Contract

Rate: Market


· Business systems analytical experience, including the ability to flow chart processes

· Conversant with all functional and operational aspects of relevant software applications and operating procedures.

· Writes SQL queries to retrieve/manipulate data, troubleshoot and resolve incidents with software applications.

· Ability to quickly learn new software and technologies.

· Ability to solve problems quickly and completely.

· Knowledge and understanding of relational databases.

· Ability to take ownership of and follow through on user issues until resolution is achieved.

· Ability to impart technical knowledge to non-technical end users.

· High school diploma or GED

· Experience with Standard Query Language (SQL).