Tier 2 Customer Care Agent

About Fubo:
With a mission to build the world’s leading global live TV streaming platform with the greatest breadth of premium content and interactivity, FuboTV Inc. (NYSE: FUBO) aims to transcend the industry’s current TV model. Fubo operates in the U.S., Canada, France and Spain. The company also has a growing technology center in Bangalore, India that is developing strategic product and technology features for the global Fubo platform.
We’re rapidly growing in employees, subscribers, content offerings and awards — including being ranked highest in Customer Satisfaction among Live TV Streaming Providers by J.D. Power. Which means we need your help taking us to the next level.
Fubo is committed to excellence through diversity, which involves attracting talented people from diverse backgrounds and traditions. We encourage everyone to apply.

• FUBOTV'S HEADQUARTERS ARE LOCATED IN NYC, BUT THIS WILL BE A REMOTE POSITION*

Who we are looking for:
We are looking for a Tier 2 representative to deliver world class technical support and build customer satisfaction and loyalty by troubleshooting all inquiries regarding Fubo products over the phone and online. We need a resourceful and attentive individual who can make the best use of all tools and technologies to help resolve customer service issues. The ideal candidate will be expected to complete ongoing training to stay abreast of product, service, and policy changes that will be relevant to our users. The candidate will also provide effective and timely resolution of a range of customer inquiries and should strive for a one-call resolution of customer issues.
Education and Technical Requirements:

• Experience handling technical support and have the ability to perform advanced troubleshooting steps
• Above-average knowledge of tech-related elements (i.e. Amazon Fire TV, Chromecast, Roku, iOS, Android, etc.)
• Punctual, regular, and consistent attendance is required
• Ability to identify and meet customer's needs and requirements
• Exceptional phone and customer service skills
• High school diploma or GED equivalent
• Excellent interpersonal skills

Knowledge, Skills, and Abilities:

• Ability to work independently, make judgment decisions and demonstrate consistent follow-through
• Very strong written and verbal communication skills are required
• Ability to establish and maintain effective relationships with customers
• Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times
• Must be self-motivated with a demonstrated ability to work independently in a fast-paced environment
• Strong team and interpersonal relationship skills conducive to team development
• Excellent telephone etiquette, verbal, and written communication skills
• Creates and maintains customer loyalty by serving customers above and beyond their expectations

Other Requirements:

• Most Call Center employees work on a shift basis, and as such will be required to periodically rotate shifts and regular days off
• All customer satisfaction representatives must be willing to work all shifts, overtime, holidays, and emergency shifts as required
• Must be available for weekend (Saturday & Sunday) hours

Perks & Benefits:

• Robust benefit package including Health/Dental/Vision coverage sponsored up to 100% for employees, 401k, Life Insurance, and commuter benefits
• Free Premium Fubo Account
• Fubo provides a highly competitive compensation based on experience and market standards
• Fubo's main Headquarters are located in Midtown Manhattan, with offices in Denver, Paris, and Bangalore
• At Fubo, you will have the opportunity to personally influence what live media looks like after it goes through its next big transformation
• Fubo is an e-verified company
• Professional development courses and learning opportunities
• Unlimited PTO days and regular company-wide activities.
• Health and Wellness initiatives

Fubo’s minimum base pay for this role is $19 per hour; maximum base salary for this role is $19 per hour. Additionally, this role is eligible to participate in Fubo's unlimited PTO and a full range of medical benefits. Final offer amount will be at the company’s sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations.