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Hybrid-Remote Tier 1 Helpdesk Associate
Company | Summit Human Capital |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-09-17 |
Posted at | 8 months ago |
Summit Human Capital is seeking a Level 1 Help Desk Support Technician in Richmond, VA to join our rapidly growing client in the insurance industry. This is a hybrid remote position. This candidate should thrive in a fast-paced, dynamic work environment and possess a passion for supporting multiple clients and end-users with their IT needs. The ideal candidate will meet the following criteria:
Must Have Skills:
· 2-3 Years of proven Desktop Support or Help Desk experience
· Experience responding to Tier 1 tickets and supporting end users remotely
· Extensive windows 10 support, hardware, and software troubleshooting experience
· 2+ years of Customer Service experience
· Microsoft 365 experience
Desired:
· Any relative certifications or degree including CompTIA A+, Network+, MCSA
· Experience with Active Directory/O365/Intune administration, and/or Jira
· Familiarly with network troubleshooting
· Experience with major hardware vendors (Dell, Lenovo, HP)
Responsibilities:
· This person will be working in a fast-paced and customer first environment providing support to company facilities and remote employees nationwide.
· Will be the front-line support for end users on problems relating to hardware, software, and peripherals.
· Troubleshoot and repair/resolve various issues/requests for peripheral devices using ticketing system.
· Add detailed work notes to all assigned tickets until resolved or escalated to another team.
· Have strong communication with any open incidents and communicate once the issue has been resolved.
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