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Remote Helpdesk Jobs

Helpdesk Support Analyst (Contract / Remote)
By RemoteWorker US At Novi, MI, United States
Active Directory knowledge: Familiarity with Active Directory account management, group policies, and user permissions.
Active Directory management: Assist users with account administration, password resets, group memberships, and access permissions.
Experience: Minimum of 2 years of experience in a Help Desk or technical support role, preferably in a Level 2 capacity.
Technical expertise: Strong troubleshooting skills in laptop, desktop, and iPad hardware, with a good understanding of software applications.
Printer support: Experience troubleshooting printer-related problems and configuring print settings.
Customer service skills: Excellent verbal and written communication skills with a strong focus on customer satisfaction.
Asd Helpdesk/ Service Desk Supervisor- Remote
By TTEC At , Englewood $46 an hour
Financial and income protection benefits
ASD Helpdesk/ Service desk Supervisor- Remote
Desktop Support Technician - Remote
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Paid time off (PTO) and wellness time off
Tuition reimbursement and access to thousands of free online courses
Helpdesk Jobs
By RICEFW Technologies Inc At Jackson, MS, United States
1 year of customer service experience
1 year experience working on a help desk, or more specifically experience with system access technical issues
1 year proficieny on a Windows PC
Demonstated ability to be organized
demonstated ability to be organized
Helpdesk Software Engineer Jobs
By Marketing.com At , Remote $50,000 - $55,000 a year
Remote support experience (Microsoft Teams, Zoom, TeamViewer).
Excellent written and verbal communication skills
Intermediate to advanced technical support experience for:
Fundamental knowledge ticketing systems and resolution documentation
Fundamental knowledge of databases (SQL Server or Informix)
Fundamental knowledge of JavaScript, jQuery, AJAX, .Net, and C#
Helpdesk Analyst – 100% Remote In Texas
By Health & Human Services Comm At , Austin, 78751 $4,013 - $4,480 a month

Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS

Remote Helpdesk Technician Jobs
By Interactive Resources - iR At Nashville, TN, United States
Ability to apply business IT management principles such as work planning, testing, maintenance routines, data integrity, and security)
1-3 years of experience in IT engineering
Experience with Microsoft and Google applications
Ability to manage requests using a ticketing system
QUALIFICATIONS FOR A LEVEL I HELP DESK TECHNICIAN
Ability to troubleshoot connectivity, networking, and printer access
Helpdesk Agent (Hourly) Jobs
By WESTAT At , Rockville
Experience with remote conferencing software such as Microsoft Teams and Zoom.
Experience with remote support software, such as LogMeIn Rescue.
Complete project non-disclosure forms, ensure, and adhere to project confidentiality requirements at all times.
Agents are responsible for learning project material in the Help Desk knowledge base and other reference materials.
Minimum 1-year customer service or Help Desk/call center experience.
Must be able to spell accurately, have good sentence composition skills, and communicate using professional etiquette.
Hybrid-Remote Tier 1 Helpdesk Associate
By Summit Human Capital At United States
· Experience responding to Tier 1 tickets and supporting end users remotely
· 2-3 Years of proven Desktop Support or Help Desk experience
· Extensive windows 10 support, hardware, and software troubleshooting experience
· 2+ years of Customer Service experience
· Any relative certifications or degree including CompTIA A+, Network+, MCSA
· Experience with Active Directory/O365/Intune administration, and/or Jira
Helpdesk Associate Jobs
By US Renal Care At ,
Maintain all helpdesk requests in helpdesk tracking software and provide reports to management on a schedule or as needed
Outstanding telephone skills and customer service skills are required
Previous experience in an IT Helpdesk or Client Services role is a plus
Considerable skill in MS Office applications (Word, Excel, Outlook, Powerpoint and Access)
PC proficiency in a Windows environment, including keyboard skills
Strong communications and interpersonal skills
Helpdesk Specialist Jobs
By Check Point Software Technologies Ltd. At , San Carlos $51,300 - $54,000 a year
Develop and maintain knowledge base articles, user guides, and FAQs to facilitate self-help and user education.
2-3 years of experience of Microsoft Windows support (10/11 Server 2012/2019).
PC/network connectivity knowledge (Ethernet, TCP/IP).
Proven experience working in a helpdesk or technical support role.
Strong knowledge of computer hardware, software applications, operating systems, and network troubleshooting.
Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
Helpdesk Coordinator Jobs
By BioMed Realty At , Seattle $28.00 - $33.50 an hour
Associates Degree and/or continuing education in Computer Science preferred. High School Diploma or equivalent required.
1 - 3 years of experience of providing computer support and system administration required.
Strong troubleshooting skills in Microsoft operating systems, Microsoft Office Suite, Mac OS, and mobile devices.
Experience in performing system installations, technology migrations, hardware upgrades, and repairs.
Hands-on experience resolving networking, desktop and mobile device configuration issues.
Strong customer service and teamwork skills.
Helpdesk Agent (Remote) Jobs
By General Dynamics Information Technology At , Germantown
Experience with ServiceNow for incident management, problem management, and service request management
Use ServiceNow as the helpdesk ITSM platform to create and track request fulfillment and incident management tickets.
Outstanding verbal and written communication skills with the ability to exhibit patience and promote a positive end-user experience.
Experience with Cisco Finesse Call Manager
Capture input to maintain the internal knowledgebase for Helpdesk agents.
Must have at least 1 year of Helpdesk experience.
Global Helpdesk Engineer Jobs
By Swisslog At , Newport News, 23603
Maintain an accurate record of activities using office tools and Incident Management software.
Manage escalated incidents and participate in bridge calls and engaging internal escalation resources.
Write detailed knowledge articles for escalated incidents to aid colleagues in future troubleshooting.
Analytical, problem-solving, and decision-making skills.
Experience in a Customer-Facing Service or Helpdesk role.
Basic to intermediate knowledge of application, database, & operating systems.
Helpdesk Tech Jobs
By Petro Marine Services At , Anchorage
Education and Certifications: Hold at least a High School Diploma, and a relevant college degree (e.g., A+ certification) is preferred.
Troubleshooting Skills: Exhibit strong troubleshooting abilities and effectively communicate technical concepts to non-technical users.
Active Directory and O365 Management:
Hardware and Software Knowledge: Possess advanced knowledge of hardware components and proficiency in the MS Office suite.
Customer Service Excellence: Possess a deep commitment to customer service ethics and practices, ensuring exceptional end-user experiences.
Basic Network Understanding: Demonstrate a solid understanding of basic network topology.
Helpdesk Administrator Jobs
By Motive Infrastructure Solutions At , Austin, 78745

Receives and responds to queries (via email, chat, phone, etc.). Contacts querant and gathers details or additional information on the issue until comprehension is complete. Determines the best ...

Helpdesk - Level 2 Support - 100% Remote Work
By TWO95 International, Inc At United States
Location: 100% Remote work / PST
· Business systems analytical experience, including the ability to flow chart processes
· Knowledge and understanding of relational databases.
· Ability to impart technical knowledge to non-technical end users.
· Experience with Standard Query Language (SQL).
Job Title: Helpdesk – Level 2 Support
Helpdesk Analyst – Remote | 963057 Jobs
By Revel IT At United States
In addition to standard health and 401k benefits, we offer referral bonuses and training/continuing education opportunities.
Strong Communication Skills Written and Verbal to be able to stay focused on the conversation and manage calls for support.
Great Customer Service skills with attention to detail and ability to listen
Plus, if they have industry specific certifications like A Plus, HDI, Network Plus, CompTIA Plus
Other duties as assigned by the Service Desk Manager.
2+ years of experience in IT space, including 1+ years of experience in technical support/ helpdesk.
Remote Work - Need Network Admin/Helpdesk 
By Steneral Consulting At United States
Experience with ServiceNow, Remedy or equivalent ticketing systems.
Basic network troubleshooting skills to resolve IP reachability, DHCP, and DNS issues.
Cisco Certified Network Associate (CCNA) certification
Familiarity with the Cisco Command Line Interface (CLI)
Active Department of Homeland Security clearance
Weekend Helpdesk Jobs
By Akkodis At United States
QualificationsPrevious experience in a technical support role, preferably in a customer-facing capacity.
Strong technical skills and ability to diagnose and troubleshoot issues.
Excellent problem-solving skills with attention to detail
Strong focus on customer satisfaction and the ability to understand and communicate effectively.
Pay Range: $20/hr. to $22/hr.
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Customer Service Helpdesk - Remote Philippines (Remote)
By Alphanumeric Systems At United States
Maintained records of all calls from customers using an established Service Management tool.
At least 2 years of related experience.
At least 2 years’ experience using the English language.
Experience using Microsoft Applications, preferably savvy in Excel.
Work from the comfort of your home
Employee Health Card with 1-Dependent