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Level 1 Technical Support Engineer

Company

bike.rent Manager
Address United States
Employment type FULL_TIME
Salary
Expires 2023-07-02
Posted at 11 months ago
Job Description

Job Title: Level 1 Technical Support Engineer


Location: Remote, Eastern US timezone


Reports to: US Team Lead


Summary

As a Level 1 Technical Support Engineer you will be responsible for providing technical support to our B2B customers. This includes troubleshooting and resolving customer issues, as well as working with other teams to assist with issue identification and resolution. The ideal candidate will have a strong understanding of SaaS platforms, as well as excellent communication and problem-solving skills.


Responsibilities

  • Provide feedback on product improvements
  • Maintain our extensive knowledgebase
  • Work with other teams to implement solutions
  • Provide technical support to B2B customers via email and chat
  • Troubleshoot and resolve customer issues
  • Stay up-to-date on new software and hardware releases


Qualifications

  • Ability to work in a fast-paced, deadline-driven environment
  • Strong understanding of SaaS platforms
  • Excellent communication and problem-solving skills
  • Must be native or have near-native English skills
  • Ability to work independently and as part of a team
  • 1+ years of experience in technical support


Benefits

  • Competitive salary and benefits package
  • Chance to make a real impact on the company's success
  • Opportunity to work with a talented team of engineers
  • 100% remote work environment


If you are a passionate cyclist with a strong technical background, we encourage you to apply!