Register
Recruit Create CV

Helpdesk Support Jobs

Helpdesk Support Analyst (Contract / Remote)
By RemoteWorker US At Novi, MI, United States
Active Directory knowledge: Familiarity with Active Directory account management, group policies, and user permissions.
Active Directory management: Assist users with account administration, password resets, group memberships, and access permissions.
Experience: Minimum of 2 years of experience in a Help Desk or technical support role, preferably in a Level 2 capacity.
Technical expertise: Strong troubleshooting skills in laptop, desktop, and iPad hardware, with a good understanding of software applications.
Printer support: Experience troubleshooting printer-related problems and configuring print settings.
Customer service skills: Excellent verbal and written communication skills with a strong focus on customer satisfaction.
Helpdesk Jobs
By RICEFW Technologies Inc At Jackson, MS, United States
1 year of customer service experience
1 year experience working on a help desk, or more specifically experience with system access technical issues
1 year proficieny on a Windows PC
Demonstated ability to be organized
demonstated ability to be organized
Helpdesk Level I / Support Systems Engineer
By Inline Computer & Communications At , Richland, 99352
Knowledge, Skills, and/or Abilities Required:
Interpersonal skills such as: telephony skills, exceptional written and oral communication skills, active listening, and customer-care
Typing skills to ensure quick and accurate entry of service request details (45+ WPM)
Proven experience as a Help Desk Technician or other customer service role
Remote access technologies (VPN, dial-up, terminal services)
Relevant certifications (A+, Network+, etc.)
Helpdesk Agent (Hourly) Jobs
By WESTAT At , Rockville
Experience with remote conferencing software such as Microsoft Teams and Zoom.
Experience with remote support software, such as LogMeIn Rescue.
Complete project non-disclosure forms, ensure, and adhere to project confidentiality requirements at all times.
Agents are responsible for learning project material in the Help Desk knowledge base and other reference materials.
Minimum 1-year customer service or Help Desk/call center experience.
Must be able to spell accurately, have good sentence composition skills, and communicate using professional etiquette.
It Support Technician - Helpdesk
By Greenheck Group At , Schofield, 54476
Work with IT management to provide proper levels of customer service based on customer needs.
Working knowledge and experience with Windows 10 and VDI software operating systems; Microsoft Office suite.
Work with remote users across corporate environment to provide support with various remote-control software.
Between 1-3 years of work experience is required.
General knowledge of Information Technology concepts and procedures
Knowledge of computer hardware and peripherals
Helpdesk Support It Jobs
By NexCore Group At , Denver, 80202 $55,000 - $60,000 a year
Strong communication skills, ability to work cooperatively with coworkers, management, and vendors
Support users at their desk, over the phone, and remotely
Be “remote hands” for working on servers and networking equipment
Strong problem diagnosis and creative problem-solving skills
Critical thinking skills: make assessments and provide solutions to problems.
Eligible for discretionary benefits: annual performance bonus of 10%
Desktop/Application Helpdesk Support
By Intellibee At , Detroit, 48201, Mi
Knowledge of ITSM Cherwell ticketing system
Bachelor’s Degree in Computer Science or Related Field (4 years’ experience in lieu)
Desktop imaging and deployment experience
Image / Deploy Windows 10 workstations
Inventory and audit of department computer & equipment
Highly Motivated, Team Oriented and Process Driven
Helpdesk Support Jobs
By Emids At United States
What can we offer you?
Participate in cross training on various products and platforms to ensure Enrollment metrics are met
Follow established processes and workflows for each department task
A challenging environment where 2 days never look the same
A high performing team and a positive atmosphere where mistakes are welcome as part of the learning
This is us, your new colleagues!
Helpdesk Support Specialist Jobs
By District Partners At Washington, DC, United States
Experience with remote support tools and ticketing systems is advantageous.
Offer guidance and training to end-users on utilizing hardware and software efficiently.
High school diploma or equivalent; a degree or certification in a relevant field is a plus.
Proven experience (X years) working in a helpdesk support role or similar IT support capacity.
Strong technical knowledge of computer hardware, software, operating systems, and network fundamentals.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts in a user-friendly manner.
It Helpdesk And User Support - Lead - Government Services
By HORNE At Ridgeland, MS, United States
Provide management reports on help-desk operations and issues regarding the support of Information Resources.
Bachelor's degree in Information Technology, Information Systems, or a closely related field OR equivalent combination of education and experience
Manage helpdesk and user support staff.
Conduct performance evaluations and monitor team performance.
Assign work to technical staff to ensure timely and effective response
Monitor helpdesk operations and escalate help-tickets to ensure client's problems are handled expeditiously
It Helpdesk Support Jobs
By Tech Providers, Inc At United States
Adherence to schedules (published in the Workforce Management application).
Upskilling to support additional customers will continue directly following training graduation.
Relying on resources as trained (knowledge base, websites, support channels).
Please see below job details:
Position : Contact Center Tech Rep
Duration: 3 + months with the possibility of extension
Helpdesk - Level 2 Support - 100% Remote Work
By TWO95 International, Inc At United States
Location: 100% Remote work / PST
· Business systems analytical experience, including the ability to flow chart processes
· Knowledge and understanding of relational databases.
· Ability to impart technical knowledge to non-technical end users.
· Experience with Standard Query Language (SQL).
Job Title: Helpdesk – Level 2 Support
Helpdesk Support Specialist Jobs
By BITHGROUP Technologies At Baltimore, MD, United States
Maintain knowledge base of common issues and resolutions
Bachelors Degree or higher in a technical field 7+ years of experience in helpdesk support or a related role
Strong technical knowledge of computer software and hardware
Excellent written and verbal communication skills
Familiarity with ticketing systems and knowledge bases is a plus
Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner
It Helpdesk Support Analyst
By Motion Recruitment At Orlando, FL, United States
Improve and utilize remote PC management processes and toolsets.
Apply project management methodology to ensure successful project outcomes.
Assist in the management of vendors and consultants when necessary.
Stabilize, standardize, and maintain the hardware and software infrastructure .
Maintain the hardware and software infrastructure for end-users.
Deploy and service essential software packages.
Helpdesk Support Engineer Jobs
By InfiCare Staffing At San Diego, CA, United States
Experience With SQL Server And Database Management.
Knowledge And Hands-on Experience With Any Programming Languages
Installation, configuration, administration, and deployment.
Proficiency with imaging tools and deployment techniques.
Strong familiarity with Microsoft Deployment Toolkit (MDT).
Job Title: Helpdesk Support Engineer
It Helpdesk Support Jobs
By Robert Half At La Jolla, CA, United States
At least 1 year of Helpdesk experience
Adobe Creative Cloud support (basic knowledge of the application)
Assist users with computer issues – both hardware and software
Office 365 support – Outlook, Word, Excel support
Assist the warehouse with issues including the above but also including scanners and mobile devices
Common systems you will be directly troubleshooting are both PC and Mac computers, printers, mobile devices such as iPads
It Helpdesk Remote Support; Support Specialist I
By Liberty University At United States
Previous education or professional certifications may be considered in lieu of work experience.
Escalate tasks due to need for higher level of technical ability or customer service skills required.
Strong customer service, interpersonal, and communication skills.
Two-year college degree, with a concentration in Computer Science or related discipline or equivalent work experience.
A minimum of one year of experience in computer troubleshooting or a similar technical field.
Microsoft Office Specialist certifications: Excel, Word, PowerPoint, Outlook.
It Technician - Helpdesk Support
By Mercantile Bank At Wyoming, MI, United States
General knowledge of cable management and general phone administration.
Minimum of 1-year IT experience.
IT Certifications preferred but not required.
Serves as contact for Internal Bank IT Help Desk Support
Originates and resolves help desk incidents and change orders in a timely manner
Assists with new employee setups, adds, changes, and/or moves
Desktop Support/Customer Support/ Helpdesk Support
By Star Technology Solutions Inc (StarTechs Inc) At Chicago, IL, United States
Experience with data entry, proofreading, and/or quality assurance.
7+ Years of IT Experience
Analyze and update data/content to be error-free with a focus on accuracy and the end-user experience.
Job Title: Desktop Support /Customer Operations Support
Strong attention to detail—can spot errors in spelling, grammar and data entries.
Patience for completing routine tasks.
It Support / Helpdesk Specialist
By OpenBet At Chicago, IL, United States
Follow up IT Service Management procedures such as Incident Management, Problem Management, Knowledge Management, Configuration Management, Change Management
Good Knowledge of Group policy, Puppet as configuration management tools and Encryption
Fulfil User Account Management requests, including Access Card Management
Management of local communication and collaboration channels (Fixed & Data Lines, A/V Equipment etc.)
Maintain the asset database and hardware inventory for Chicago Office; Manage stock of IT Equipment and maintain Lifecyle Management
Strong knowledge and experience of operating system administration (Windows OS / Mac OS)

Are you looking for a job that will allow you to use your technical skills to help people? We are looking for a Helpdesk Support Specialist to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing excellent customer service. If you are passionate about technology and helping people, this is the job for you!

Helpdesk Support job is a technical support role that provides assistance to customers and clients who are having technical issues with their products or services. The job requires a combination of technical and customer service skills.

What is Helpdesk Support Skill Requirements?

• Excellent customer service skills
• Strong problem-solving skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network systems and protocols
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills

What is Helpdesk Support Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional
• Previous experience in a customer service or technical support role

What is Helpdesk Support Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is Helpdesk Support Experience?

• Previous experience in a customer service or technical support role
• Previous experience in a help desk environment

What is Helpdesk Support Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot technical issues and provide solutions
• Provide technical support and