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It Helpdesk Level 2 Analyst Jobs

Helpdesk Level 2 Jobs
By Eleven Recruiting At Los Angeles, CA, United States
Outstanding customer service skills and time management skills.
Knowledge and experience with Windows 10.
Knowledge and experience with Microsoft Office 365.
Knowledge and experience with Active Directory and group policies.
Knowledge and experience with iPhones.
Knowledge and experience with VDI.
Service Desk Analyst Level 2
By Wynne Systems At United States
Ticket and workload management using our online ticketing tool.
Creation of knowledge base articles
Excellent written and verbal communication skills.
Tenacious, Get-Things-Done Attitude... But must work well with others!1-3 years of previous Service Desk experience.
1-3 years of experience with Wynne Systems products
Demonstrate effective and analytical skills.
Non It Project Manager Level 2
By Soho Square Solutions At United States
Intermediate Knowledge of Business and Management Principles: Familiarity with strategic planning, resource allocation, and production methods involved in project management.
Time Management: Strong ability to work independently and efficiently manage one's time to meet project deadlines.
Communication Skills: Strong verbal and written communication skills to effectively interact with team members, clients, and stakeholders.
Problem-Solving Skills: The ability to identify and address challenges that arise during the project lifecycle.
Interpersonal Skills: The ability to work well with diverse teams and individuals involved in the project.
Intermediate Knowledge of Computer Software: Proficiency in using computer software such as MS Word, MS PowerPoint, MS Project, and Visio.
Tier 2 Helpdesk Analyst Jobs
By Sira Consulting, an Inc 5000 company At Washington DC-Baltimore Area, United States
Hands-on experience with a wide range of infrastructure, including but not limited to Operating Systems, Device Management, and client systems
Experience in working with a ticketing system, such as Service Manager, ServiceNow, Remedy. Etc.
Experience with trouble ticketing system—currently using Service Manager
Respond to and resolve inbound computer-related end user support tickets in a timely manner using Service Manager.
Must have min. of 8 years’ experience with Windows 10 and in Active Directory Environment.
Advanced level experience in MAC/PC hybrid environments including mobile devices.
Helpdesk Level 2 - It
By Simnet Inc. At North Ontario, CA, United States
Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes. Certification required within 6 months of employment.
Must be ready and willing to commit to continuous education, certification, and self-improvement.
Be a documentation wizard! Leaving detailed notes on requirements and solutions.
Use remote tools and diagnostic utilities to aid in troubleshooting.
Research solutions through internal and external knowledgebase as needed.
Contribute to technician knowledgebase and provide training as needed. Seriously, share that knowledge!
Helpdesk - Level 2 Support - 100% Remote Work
By TWO95 International, Inc At United States
Location: 100% Remote work / PST
· Business systems analytical experience, including the ability to flow chart processes
· Knowledge and understanding of relational databases.
· Ability to impart technical knowledge to non-technical end users.
· Experience with Standard Query Language (SQL).
Job Title: Helpdesk – Level 2 Support
Level 2 It Engineer - Senior It Engineer
By RYC Business IT At Miami, FL, United States
Use of our Remote Monitoring & Management Tool (RMM)
Advanced experience and knowledge of working with the Microsoft 365 Platform & Google Workspace
Experience providing support via remote tools
Experience and knowledge of working with the Microsoft 365 Platform
Client Experience Certifications such as Helpdesk Habits etc.
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.
Data Analyst Level 2 Jobs
By Certara At Elkhart County, IN, United States
Knowledge of statistics, data management tools like R is an added advantage
Work with lead consultant, peer data analyst and Quality manager to understand and contribute to database rules, specifications and quality process
Masters in Pharmacology or Pharmaceutics (with relevant experience), Pharma D, Clinical Practice, Masters in Public Health and Epidemiology
Strong knowledge of Pharmacology and clinical research is a must
Knowledge of clinical development and post approval phases, PICOS approach, trial designs, Pharma Industry data standards/ontologies
Strong learning skills to be able to support databases in multiple disease areas
It/Helpdesk Support Level I-Ii
By TBF ENTERPRISES, INC. At Tequesta, FL, United States
IT support for Auto Dealerships and knowledge of multiple DMS’s (Dealer Management Systems)
Microsoft Windows, Microsoft 365 deployment, administration, and management
Virtual Device administration and management (Microsoft Azure)
Directly interfacing with MSP style monitoring and maintenance dashboard to provide technical and remote support for end users.
3-5 years of technical and customer support experience (Auto Dealership IT support a plus)
Remote desktop support for Microsoft Windows & Office Technologies (Desktop, Cloud)
Administrative Assistant 2- It
By State of Georgia At Rockdale County, GA, United States
Coordinates with management and engages in planning according to the needs of the IT Division.
Knowledge of DDS systems (DRIVES, GETS, Finance, KRONOS) and processes.
Works closely with the vendors and Finance Division to ensure smooth transactions.
Performs job responsibilities with minimal supervision.
Completion of an Associate’s degree from an accredited college AND two (2) years of related experience in IT or business
Four (4) years of related experience in Information Technology and/or Department of Driver Services
Data Analyst - Level 2
By ManTech At Herndon, VA, United States

Secure our Nation, Ignite your Future

Level 2 It Support Technician
By Cassia - An Augustana | Elim Affiliation At Edina, MN, United States
Utilize remote management and support tools to troubleshoot end user devices.
Perform advanced Active Directory management of computers and user accounts including account modification, password resets, and accounting onboarding & disabling.
Provide advanced support and management for endpoint security, mobile device management, self-service password reset, spam filter and web filter.
IT Support Technician skills and requirements:
Contribute documentation to help desk ticketing system and knowledge base articles.
Associate’s degree in IT/IS/Computer Science or 2+ years of recent related experience required.
It Helpdesk Level 2 Jobs
By Simnet Inc. At North Ontario, CA, United States
Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes. Certification required within 6 months of employment.
Must be ready and willing to commit to continuous education, certification, and self-improvement.
Be a documentation wizard! Leaving detailed notes on requirements and solutions.
Use remote tools and diagnostic utilities to aid in troubleshooting.
Research solutions through internal and external knowledgebase as needed.
Contribute to technician knowledgebase and provide training as needed. Seriously, share that knowledge!
It Level Ii Analyst
By Meteor Education At Gainesville, FL, United States
Strong knowledge of Network Monitoring, and Endpoint Management tools
Strong organization and problem-solving skills; experience prioritizing multiple responsibilities in a fast-paced environment.
5+ years of experience within IT support, infrastructure, and networking roles.
Strong proficiency in Office365 administration and troubleshooting required. Additional knowledge of public/private cloud (e.g., AWS) and virtualization technologies a plus.
Microsoft or other technical certifications highly desired.
Expert level troubleshooting skills in a Windows environment, including desktop and server OS.
It Technician, Level 2 Jobs
By Cutting Edge Network Technologies At St Petersburg, FL, United States
This is not a remote position***
Remote access solution support: VPN, Remote Desktop Services, and Citrix
Professional IT Certifications, from vendors such as: Microsoft, CompTIA, Citrix, SonicWALL
Diagnosis skills of technical issues
Typing skills to ensure quick and accurate entry of service request details
IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Microsoft Hyper-V
It Support Technician Level 2
By Tekcrafters At New York, NY, United States
Collaboratively create and implement SOPs by tapping into knowledge and experience.
Provide remote and onsite technical support for users: troubleshooting desktop issues, application support.
Administer Microsoft 365: manage accounts/licensing, mail-flows, MFA.
Document issues, problem-solving processes, and solutions in a knowledge-base format. Suggest improvements.
Experience with hotel IT systems and/or the hotel environment is a big plus!
Excellent written and verbal communication skills.
It Helpdesk Analyst Jobs
By Merjent At , Minneapolis, 55401, Mn
Proficiency with supporting remote employees over video calls using remote management tools (TeamViewer) a plus.
Qualified candidates should meet the list of qualifications and experiences.
Previous experience configuring and trouble-shooting Windows 10/11 computers and installing software.
Exhibit common troubleshooting skills before escalation, attention to detail, and prioritizing tasks.
Demonstrated customer service skills with a friendly disposition toward helping others.
Proficient writing skills for technical documentation.
It Apprentice (Helpdesk) Jobs
By The City of Miramar, FL At , Miramar, Fl $12.50 an hour
Analyze, install, configure, test, and maintain operating systems, application software, and system management tools.
Interacts and communicates daily with the immediate supervisor, manager, and City personnel.
Acceptable drug test results, background check, and fit for duty evaluation upon job offer
MINIMUM REQUIREMENTS TO PERFORM WORK:
This position does not provide City Benefits
Answer Helpdesk phone inquiries and provide excellent customer service.
Programmer Analyst I (It Helpdesk)
By UCLA Health At , Gardena, Ca $22.94 - $36.54 an hour

Description Venice Family Clinic is a leader in providing comprehensive, high-quality primary health care to people in need with compassion, dignity and respect. In November 2021, Venice Family ...

Systems Analyst 2-It Jobs
By Oracle At , Kansas City, Mo
Responsibilities include, but are not limited to:
Configure Oracle Cerner interfaces and code custom interfaces.
Troubleshoot and resolve complex system interface issues.
Support interface testing during the life cycle of the project.
Work with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure.

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for a Helpdesk Level 2 Analyst to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving complex technical issues, as well as providing guidance and assistance to our customers. If you have a passion for technology and a commitment to providing excellent customer service, then this is the job for you!

Overview The IT Helpdesk Level 2 Analyst is responsible for providing technical support to end users and resolving complex technical issues. They are the first point of contact for customers and are expected to provide excellent customer service. The Level 2 Analyst is also responsible for troubleshooting and resolving hardware and software issues, as well as providing technical guidance and support to other IT staff. Detailed Job Description The IT Helpdesk Level 2 Analyst is responsible for providing technical support to end users and resolving complex technical issues. They are the first point of contact for customers and are expected to provide excellent customer service. The Level 2 Analyst is also responsible for troubleshooting and resolving hardware and software issues, as well as providing technical guidance and support to other IT staff. The Level 2 Analyst must be able to identify and diagnose technical problems and provide solutions in a timely manner. They must also be able to communicate effectively with customers and other IT staff. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Excellent communication and interpersonal skills
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in a technical support role
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
• Knowledge of ITIL best practices
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of ITIL best practices
• Knowledge of customer service principles and practices
Job Experience
• At least two years of experience in a technical support role
• Experience troubleshooting hardware and software issues
• Experience providing technical guidance and support to other IT staff
Job Responsibilities
• Provide technical support to end users
• Troubleshoot and resolve hardware and software issues
• Identify and diagnose technical problems
• Provide solutions in a timely manner
• Communicate effectively with customers and other IT staff
• Provide technical guidance and support to other IT staff
• Follow ITIL best practices