Helpdesk Support Jobs

This is us, your new colleagues!

Our organization is based on people and great teamwork.

We work at the intersection of design, engineering and domain expertise, our passionate team of problem solvers work closely with customers to blaze new trails that will positively impact the future of health. We are a truly global company, we rely on diversity and together we create a workplace that brings the best out of everyone. Using technology and insights, we move nimbly and provide trusted advice, seeking ways to amplify results.

We’re committed to bettering healthcare and empowering wellness.

Do you want to be a part of this journey?

• The successful candidate will make changes to member demographic data or creditable coverage information as well as addressing a variety of enrollment questions or concerns. Maintains enrollment data in eligibility systems to ensure compliance with CMS guidance requirements.

Required Qualifications

• Follow established processes and workflows for each department task
• Personal errors from the OMT, avoidable rejections, and found errors will be monitored by your supervisor. Consistent repetitive errors in these categories can lead to corrective action if no improvement is made.
• Meet Monthly Metrics as defined by department: Overall quality 98.5%; weighted production 11; TAT to meet or exceed established standards for inventory queues
• Participate in cross training on various products and platforms to ensure Enrollment metrics are met

Education

High School Diploma/GED

Here at Emids we're not scared of differences. It's how we break new ground. As we scale and elevate the experience of our clients in the Healthcare & LifeSciences Space and ultimately have an impact on every patient from every walk of life, the team we build must be reflective of the diversity that we serve. Together, we've built and will continue to grow, a diverse and inclusive culture where everyone has a seat at the table and the space to be their most authentic self. Emids believes in being an Equal Opportunity Employer and we support, celebrate, and cherish all the things that make our teammates who they are.

What can we offer you?

You will be part of a team that offers you a fulfilling career, great results through amazing team, strong relationships and a high performance culture. We are using the latest technologies, high security mediums, and service platforms top market providers. We strongly promote agile mind-set and ways of working, followed by agile methods used in practice. We offer proper guidance and take care of our people and offer top notch services including flexible work timings and training required.

We also offer:

• Benefits and leave management
• A great learning platform
• A challenging environment where 2 days never look the same
• A high performing team and a positive atmosphere where mistakes are welcome as part of the learning

About Us

Emids is healthcare's digital transformation leader, delivering business and tech solutions that help payers, providers and tech-enablers maximize technology to deliver care better since 1999

As a global partner headquartered in Nashville, TN, emids helps bridge the critical gaps in accessible, affordable, high-quality healthcare by providing advisory consulting services, custom application development, and data solutions. Services include EHR application deployment and management, analytics, data integration and governance, software development and testing, and business intelligence.

Emids specializes in Healthcare Expertise, Mobile Health Solutions, Healthcare Reform & Benefits Exchange, Regulatory Compliance, HIE & HIS Implementation, Clinical Systems Engineering, Care Analytics, Testing & QA, Implementation & Integration, and Cloud Enablement

Website: http://www.emids.com