Head Of Retail Operations

About us

We are seeking a seasoned, proactive, and action-oriented Head of Retail Operations to join the executive leadership team and add value by leading the (B2B) commercial growing organization across multiple regions, to drive accelerated business growth by providing superior solutions to clients, overseeing client acquisition, offering development, partnership building, go to market strategy and client management and development, closely guiding and coaching the commercial teams.

The ideal Head of Retail will be a talented and dynamic senior leader with proven experience and skills in the design and implementation of business strategies and customer relations. Specifically, will be responsible for leading the entire sales cycle strategy at a global level, guiding the regional leadership staff towards the effective fulfillment of the established goals, generating assertive communication channels, building new commercial strategies, and collaborating closely with the marketing, sales, and operations teams, to successfully promote our company’s value offer, making the closing of deals more effective.

You Will

• Manage and constantly update the global sales forecast to provide high level of accuracy.
• Build strong relationships and efficient collaboration with the company’s leaders and teams including executive team, channels, marketing, operations, customer success, enablement, HR, finance, etc.
• Effectively manage a team of regional sales directors and account executives, empower the team to demonstrate consistent results and be self-sufficient.
• Provide constant mentorship to the direct reports, promote the culture and process of coaching and self-improvement among the team.
• Implement a scalable hiring engine and manage the process of recruiting and onboarding dozens of reps in each office each year.
• Ensure that the right processes, structures, and level of reporting are in place to scale the sales organization efficiently.
• Lead transformations to deliver further growth (for example: outbound lead generation, new process for existing accounts, etc.).
• Effectively communicate with the executive team to share accurate information and support for the key decisions.
• Manage key growth metrics, generate insights from data and drive continuous improvement initiatives.
• Effectively manage the team, enable the staff to deliver world-class results.
• Effectively work with in-office and remote teams globally.
• Prove insightful and timely feedback to address underperformance and aid in talent development.
• Enhance existing sales model, implement, and reinforce discipline and accountability of the team.
• Develop a high-performance culture focused on success, ownership, loyalty, and growth.
• Act as an executive sponsor for key enterprise opportunities and help the team with solving complex sales situations and building strong C-level relationships with the customers.
• Deliver consistent and predictable sales results. Ensure high level of sales quota attainment.
• Manage sophisticated sales process for corporate and enterprise opportunities.
• Build trust, coach, and care to your team, with the goal to boost the performance and relationships.
• Hold team members accountable for delivery of committed outcomes.
• Ensure constant oversight of the opportunities pipeline and deliver high win-rates and healthy pipeline metrics.

You Have

• 5+ years of effectively leading a B2B sales organization
• Bachelor’s degree in marketing, business, or related fields. Master’s degree preferred.
• Hands on leader with great execution skills with a can-do attitude
• Solid experience in consultative sales and development and management of high-level business relationships
• Experience building and leading high-performance commercial teams
• Experience serving retailers and community centric businesses
• High energy and drive with flexibility and adaptation