Director Of Retail Operations Services

Van Leeuwen Ice Cream is hiring a full-time Director of Retail Operations Services, based out of New York City. This is a great opportunity for a highly experienced individual to work with the greater retail operations team at Van Leeuwen Ice Cream as the company embarks on its next stage of growth. The ideal candidate is someone who is passionate about operations, a strong and effective communicator, and can thrive in a fast-paced environment (and loves ice cream!).

As a Retail Operations Services Director, you are the voice and representative of our stores in our office and are responsible for driving flawless operations execution. You will be responsible for simplifying, streamlining, and enhancing store processes, systems, and technology, while ensuring that we continue to innovate and improve.

JOB RESPONSIBILITIES

OPERATIONS INNOVATION

• Work with Training Team to implement output of innovation work into stores
• Identify and implement innovation opportunities
• Build testing protocols and lead testing of new operational processes

FOUNDATIONAL OPERATIONS

• Develop and maintain all store communication channels
• Oversee all store technology
• Conduct operational analysis to optimize store operations
• Build tools to support store execution
• Create and maintain all store processes, systems, and standards

CHANGE MANAGEMENT

• Lead efforts to roll-out new products, systems, and processes across our stores
• Define field priorities and lead organization through thoughtful and streamlined roll-out processes that deliver simple, prescriptive content to the field
• Drive field prioritization based on partnership with our field leadership

NEW STORE OPENINGS

• Drive a culture of continuous improvement within the new store opening processes, evaluating the successes and opportunities of each project
• Build and drive the new store opening launch calendar
• Coordinate efforts both internally and externally to ensure smooth store openings
• Support new scoop shop openings from inception to completion

JOB REQUIREMENTS

• Excellent communication and problem-solving skills
• Strong attention to detail
• Strong ability to make a business case and influence decision making, leveraging data, analytics, presentations, etc.
• Ability to work evenings and weekends as required
• Proficiency in MS Office and Google-suite tools
• You are an enthusiastic problem solver, who enjoys diving into operational complexities to evaluate business needs and test potential solutions
• Experience leveraging systems and data to drive business needs
• Excellent organizational skills
• Ability to travel as required (up to 50% of time, depending on season)
• 6+ years professional experience in an operations, strategy, or consulting role (preferably in the food/retail space, but not required)
• You have a strong instinct and passion for operations and people
• You have an enthusiasm for thinking differently, tackling complex problems, and identifying new ways of doing things
• Ability to work in the field as required
• Ability to multitask