Front Office Supervisor Jobs

California Skin Institute (CSI) is the largest and fastest growing private dermatology practice in California offering an unwavering commitment to excellence in medical, surgical, and cosmetic dermatology and plastic surgery. We have one of the most state-of-the-art and comprehensive skin-based service lines nationally including laser, light, radio-frequency, reconstructive and cosmetic surgery techniques, Medicare-approved surgery centers and a full-service dermatopathology laboratory. Come join our team as we innovate both in the clinical setting and in practice operations!

As our mission is safe patient care, we require all our employees to be vaccinated as such vaccinations are available, and subject to the narrow exceptions provided by applicable law.

PERSONNEL ADMINISTRATION

• Assess and revise work schedules of both Medical and Non Medical staff in addition to maintaining attendance records for all non-physician employees.
• Ensures front office is adequately staffed to meet the needs of the providers and the organization as a whole. Request for additional staff members communicated with the Regional Practice Manager
• Assists Regional Manager with recruiting, hiring, orientating, training, coaching, counseling and overall monitoring of front office employee performance.
• Assists Regional Manager with collecting supplemental personnel files in addition to ensuring all necessary documents are sent to Human Resources and Insperity for master personnel files.
• Assists Regional Manager with annual review evaluation process of all supervised staff members.

FINANCIAL ADMINISTRATION & PAYROLL

• Ensures daily patient payments are reconciled and balance to cash receipt logs.
• Maintains office petty cash system, assures ample funds available, adding funds when necessary, disburses funds upon submission of receipts. Maintains receipts and petty cash journal of expenses.
• Reviews PTO calendar, monitors OT, ensure all employees take break/lunch, and monitor unauthorized absences ensuring human resources are optimized at all times.
• Works with Patient Financial Services, Accounts Payable, and Finance Departments to ensure proper reconciliation of care slips, packing slips, invoices, & receipts.

MANAGEMENT REPORTING AND CONTROLS

• Patients are rescheduled if a provider is out of the office
• Notifies Regional Manager if schedule patient volume is low, providers' schedule is not blocked out correctly, or of anything abnormally scheduled
• Patients are scheduled in a condensed manner
• Responsible for monitoring automated appointment reminder calls (Patient Prompt) and appointment requests (ZocDoc), while maintaining expected productivity of practices.
• Reviews Medical Staff schedule to ensure patients are scheduled appropriately:
• Responsible for helping to ensure appropriate provider to patient ratios, and ensures scheduling accuracy
• Patients are scheduled according to provider's appointment duration

GENERAL ADMINISTRATION

• Ensure maintenance and organization of medical records department, while ensuring strict adherence to HIPAA guidelines.
• Working knowledge of all cosmetic services and products including injectable, fillers, surgical procedures, lasers, and aesthetician services.
• Attends provider and department staff meetings as requested.
• Places orders for supplies as needed.
• Initial point of contact for escalated patient complaints.
• Active participation in organizational seminars and events.
• Notifies Regional Manager of any office maintenance issues. Oversee the repair and maintenance of all office equipment and facilities. Assist with decisions regarding equipment needs and the use of facilities.
• Other projects and duties as directed by the Regional Practice Manager/Senior Management.
• General understanding of medical dermatology

Benefits And Perks

We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive pay in addition to a benefits package including:

• Employee Discount Program
• Generous Paid Time Off
• Recognition Program
• Medical, Vision & Dental
• 401 (K)
• And much more!
• HSA/FSA
• Growth and Development Opportunities
• Life Insurance

It is the policy of California Skin Institute to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, family status (including pregnancy), marital status, military status, sensory, physical, or mental disability, genetic information, or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.