Front Office Eligibility Coordinator

Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a Front Office & Eligibility Coordinator to work at our Brookside San Pablo Health Center. The Front Office & Eligibility Coordinator will work with a multi-disciplinary team in the delivery of general primary care medical services in a community health setting The Front Office & Eligibility Coordinator is responsible for ensuring efficient and friendly front office operations as well as preparing all eligibility information for each scheduled patient. Responsibilities include reception, appointment scheduling, patient registration and check-in, eligibility screening, telephone operation and cash collection management.

This is a full time, benefit eligible position, working 40 hours/week. Must be bilingual English/Spanish.

This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.

LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition.

Benefits

Compensation $20 - $24/hour. We offer excellent benefits including medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

COVID-19 Vaccine Policy

In accordance with LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVID-19 Vaccine Policy to safeguard the health of our employees and their families; our patients and visitors; and the community at large from infectious diseases, that vaccinations may reduce. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Order of the California State Public Health Officer. Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID-19 vaccinations.

• Make appropriate use of knowledge/ expertise/ connections of other staff.
• Maintains inventory of front desk supplies and forms
• Responsible for collecting visit copays and cash collections management (send cash to A/P, notify A/P if no cash has been collected)
• Responsible for patient reception and intake including registration, check-in and scheduling future appointments
• Keeps statistical records as requested by Center Supervisor or Manager
• Ability to work effectively and calmly under pressure in a positive, friendly manner
• Manages patient flow from front to back office
• Greets all patients and visitors in a warm and friendly manner and utilizes positive customer service in all interactions
• Answers clinic phones and directs calls appropriately. Makes follow-up calls
• Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
• Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
• Work in a team-oriented environment with a number of professionals with different work styles and support needs.
• Under supervision of the Center Supervisor or Manager, enters and maintains provider templates as needed
• Assists patients with referrals to Medi-Cal, CalFresh, HealthPac, CARES and other programs.
• Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.
• Performs computer data entry, document and card scanning and validation
• Receives and distributes all incoming correspondence including mail, faxes, interoffice mail courier items and packages
• Responsible for preparing all eligibility information for each scheduled clinic patient at least two days ahead of the appointed time
• Attends all meetings that apply to the eligibility process and shares the information with appropriate clinic personnel. These meetings are typically off-site and may require the use of personal vehicle or other transit.
• Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
• Ability to prioritize competing work demands and tasks from clients or staff
• Performs other duties as assigned
• Generates correspondence as requested
• Maintains appearance of waiting areas and reception desk

Job Requirements

• Bilingual English/Spanish
• High school diploma or GED
• One year experience in the medical field
• Excellent customer service and ability to maintain confidentiality
• Proficient in standard office software (Microsoft)

Job Preferences

• Experience with insurance eligibility
• Experience in working in a community health center
• Proficient in Electronic Health Records (EHR) and Electronic Practice Management Systems (EPM)
• Bachelor’s degree in health science or a related field

Are you a highly motivated social worker looking for a unique and rewarding opportunity? LifeLong Medical Care is seeking a dedicated Associate Social Worker or Licensed Clinical Social Worker to join our multidisciplinary team at our Elmhurst United Middle School location.

As the ideal candidate, you will be committed to providing comprehensive psychiatric care in a school-based setting. You will have the opportunity to work alongside other healthcare professionals to build collaborative teams and serve underserved populations.

We are looking for a candidate with experience providing therapy and knowledge of clinical and administrative supervision. At LifeLong Medical Care, we believe in providing access to high-quality care to all of our patients, and we are dedicated to serving the underserved in our community.

Join us as we work to make a positive impact on the lives of our students and their families. This is a unique opportunity to utilize your expertise and training to provide meaningful care in a school-based setting. We value our team members and offer a supportive work environment where you can grow professionally.

About us

As a Federally Qualified Health Center in Northern California with over 45 years of dedicated service to the community, LifeLong serves over 66,000 patients in the East Bay Area's socio-economically underserved regions. We provide medical, dental, behavioral health, and school-based services at more than 15 primary care sites across Oakland, Berkeley, and West Contra Costa County. From opening a residential respite program for homeless persons discharged from hospitals to offering free COVID testing to the community, we are innovative and responsive to our times' social and medical needs. We provide an inclusive workplace that promotes and values diversity and with which our patients can identify. To this end, we seek candidates who reflect the diversity of the East Bay communities we serve.

LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, bilingual and bicultural individuals, and lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition. Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. If you're looking for accommodation, please let me know in writing when you apply.

Benefits

Compensation $68,000-$72,000/year for ASW, $80,000 - $100,000/year for LCSW, depending on years since licensed, and excellent benefits medical, dental, vision, Flexible Spending Accounts, dependent and domestic partner coverage, 403(b) retirement savings plan, and loan repayment programs, and commuter benefits. LifeLong qualifies for federal and state loan repayment programs (HPSA score is 16). Acceptance rates may vary year to year based on funding levels and the number of applicants.

Mandatory COVID-19 Vaccine Policy

In accordance with LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVID-19 Vaccine Policy to safeguard the health of our employees and their families, our patients and visitors; and the community at large from infectious diseases, that vaccinations may reduce. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and the Order of the California State Public Health Officer. Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID-19 vaccinations.

• Work in a team-oriented environment with a number of professionals with different work styles and support needs.
• Consults informally with providers as needed.
• May serve as supervisor for psychology or MSW interns and may provide ASW clinical supervision.
• Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.
• Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident, and sensitive staff.
• Ability to seek direction/approval from on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
• Follows all State of California mandated reporting requirements.
• Ability to work effectively and collaboratively in a fast-paced primary health care setting and prioritize completing job demands.
• Works with team members to provide follow-up assessment and prevention planning after any crisis, including follow-up with outside agencies.
• Travel between SBHC sites as needed.
• Must be a self-starter, able to balance counseling, case management and administrative tasks.
• Maintains clinical and administrative records in accordance with contractual and billing requirements and submits encounter forms on a weekly basis.
• As a team member, assists with crisis intervention and triage as needed. Crisis intervention includes assessment, de-escalation, and notifying the public mental health crisis response team if necessary.
• Participates in quality improvement efforts related to behavioral health and integrated models of care.
• Provides short-term case management services for patients participating in treatment.
• Participates in weekly clinical meetings; promotes integrated primary/mental health care in coordination with medical providers and other inter-disciplinary team members.
• Ability to effectively present information to others, including other employees, community partners and vendors.
• Provides comprehensive psychosocial assessments, mental health diagnoses, treatment plans and implements short-term counseling using appropriate modalities for patients with issues such as depression, anxiety, trauma, grief/loss, addiction, domestic violence, behavioral health problems, and psychosocial stressors. Works predominantly within clinic but may include home visit services.
• Demonstrated ability and sensitivity to working with a diverse staff and with a patient population from various ethnic, socioeconomic, age, education, lifestyle, and experiential backgrounds.
• Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
• Integrating in school setting
• Excellent verbal, written and interpersonal communication skills. Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
• Make appropriate use of knowledge/ expertise/ connections of other staff.
• Attending COST meetings
• Ability to effectively supervise staff and to contribute to staff development.

Job Requirements

• Valid Licensed Clinical Social Worker or Associate Social Worker (limited sites) registration with the California Board of Behavioral Science.
• 1 year experience in clinical case management.
• Familiarity with evidence-based practices for treatment of depression and other mental disorders.
• Proficient in Microsoft office
• Knowledge and experience providing mental health services to disadvantaged populations.

Job Preferences

• Epic and/or medical software systems knowledge
• Attends all meetings that apply to the eligibility process and shares the information with appropriate clinic personnel. These meetings are typically off-site and may require the use of personal vehicle or other transit.
• Receives and distributes all incoming correspondenc 5799
• Answers clinic phones and directs calls appropriately. Makes follow-up calls
• Manages patient flow from front to back office
• Assists patients with referrals to Medi-Cal, CalFresh, HealthPac, CARES and other programs.
• Responsible for patient reception and intake including registration, check-in and scheduling future appointments
• Responsible for collecting visit copays and cash collections management (send cash to A/P, notify A/P if no cash has been collected)
• Bilingual English/Spanish speaking
• Maintains appearance of waiting areas and reception desk
• Community Healthcare experience.
• Greets all patients and visitors in a warm and friendly manner and utilizes positive customer service in all interactions
• Responsible for preparing all eligibility information for each scheduled clinic patient at least two days ahead of the appointed time
• Supervisory experience a plus
• Performs computer data entry, document and card scanning and validation