Front Office Overnight Manager

Our Brand Promise:

At Four Seasons, life is richer when we truly connect to the people and world around us. Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime.

Our Promise to You:

To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.

What Makes Us Unique:

Four Seasons Hotel Westlake Village is a Southern California oasis, set between the bustle of Los Angeles and Santa Barbara’s wine country, just north of Malibu’s famed beaches. It’s here where recreation, rolling hills, and southern California’s best climate meet a wealth of resort-style amenities, recreation, wellness, and culinary experiences to relax, reconnect, recharge and renew.

What We Expect:

Job duties include but are not limited to:

• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. (10%)
• Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.
• Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
• Works harmoniously and professionally with co-workers and supervisors.

Ideal Candidate Will Have:

• The ability to multi-task on several assignments at once.
• Excellent reading, writing and oral proficiency in the English language.
• Knowledge of various computer systems such as Opera, Givex, HOTSOS etc.
• College degree or equivalent experience preferred.
• Two to three years previous experience in the rooms division.
• The ability to operate computer equipment and a variety of systems.
• The ability to have strong communication skills between co-workers and guests.

We Offer:

• Life Insurance
• Complimentary Room nights and discounted rates
• Growth & Development opportunities
• Training programs, tuition reimbursement
• Free meals and on-site parking
• Medical/Dental/Vision Insurance
• Salary Range $65,000 - $70,000
• 401K Retirement savings plan
• Employee Assistance Program
• Investment in your Wellbeing

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.