Office Support Supervisor Jobs

Position Information

The Human Services Department's (HSD) Family, Youth, and Children (FYC) division seeks an experienced professional to put their exceptional supervisorial skill set to work for the County of Sonoma!
Starting salary up to $ 37.72 /hour ($ 78,726 /year)* plus a competitive total compensation package!
The Office Support Supervisor within HSD will oversee eight Senior Office Assistants and be responsible for processing time off requests, troubleshooting individual tasks and system-wide questions, managing employee schedules, conducting one-on-one meetings, assisting FYC clients, and tracking ongoing assignments and staff performance. In addition, this position will attend multiple program and committee meetings, provide general feedback and direction to staff, and navigate process change requests and implementation.
The Ideal Candidate Will Possess

• The ability to shift gears quickly while working in a fast-paced environment
• Empathy, tact, positivity, patience, and a great sense of humor
• Proficiency with Microsoft Office Suite and Google Sheets
• A commitment to providing excellent customer service
• Excellent written and verbal communication skills
• Knowledge of the Family, Youth, and Children division is desired but not required
• Experience effectively supervising, training, and mentoring staff
• Experience interacting with clients and staff from various cultures and socioeconomic backgrounds
• The ability to be a self-starter and work independently as well as part of a team
• The ability to develop and implement process improvements to increase efficiency
• The ability to deal with sensitive materials and subject matter, including images of children who have been abused, neglected, or abandoned
• An aptitude for revising priorities to handle a varying volume of work while adhering to strict deadlines
• Expertise in team-building and promoting a productive work environment

About the Human Services Departmen t (HSD)
HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community.
As the largest agency in Sonoma County government, our mission is to protect vulnerable children and adults, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFresh, CalWORKs, Medi-Cal, In-Home Supportive Services, and Workforce Innovation and Opportunity Act programs. The department is dedicated to providing high quality, client-focused, cost-effective services and values the diversity, integrity, teamwork, leadership, and accountability of all staff in accomplishing the mission of the department.
The Department works collaboratively at the federal, state, and local level to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit http://sonomacounty.ca.gov/Human-Services .
What We Offer
Benefits
You can also look forward to flexible work arrangements and excellent benefits* including
Working at HSD offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community.

• An annual Staff Development/Wellness Benefit allowance of up to $650 and ongoing education/training opportunities
• May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment
• County paid 100% premium contribution for the majority of employee-only and employee + family health plan options
• County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits
• Retirement fully integrated with Social Security
• Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
• A hybrid telework schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on assignment
• Eligibility for a salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range

*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory .
The Human Services Department is currently recruiting to fill a full-time Office Support Supervisor. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment.
APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.
Minimum Qualifications
Education and experience: Any combination of formal coursework, and training which would provide an opportunity to acquire the knowledge and abilities listed. Academic or vocational education, training and work experience which provides an opportunity to acquire the knowledge and abilities listed. Normally, course work in secretarial skills, office management and supervisory techniques coupled with three or more years of practical work experience in an office environment including experience as an office support lead worker will provide this opportunity.
License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.
All positions require considerable ability to operate a personal computer and multiple software programs.
Knowledge, Skills, And Abilities
Considerable knowledge of: department relationships, organization, programs, services and functions to proficiently plan, prioritize, coordinate, implement, direct, review, evaluate and perform work assigned to an office support section; government or department codes, ordinances, laws, regulations, procedures, precedents, policy decisions and written format, in order to carry out office support and minor administrative functions; research, analyze and resolve specific work problems; assess accuracy and acceptability of work performance and procedures; modify work procedures and interpretation of guidelines; work practices, procedures, step-by-step sequences and timetables, in order to schedule work and resolve problems associated with the completion of minor administrative and office support duties; coordinate functions assigned to the section with other sections; the use of electronic information equipment and specific systems as used within the department.
Ability to: plan, prioritize, review, direct, implement, evaluate and perform work assigned to an office support section; understand, weigh and apply regulatory, office practice and procedural guidelines to a variety of unrelated situations; initiate and complete office support and minor administrative duties independently; make frequent and logical decisions related to the interpretation and application of regulations, laws, precedence and procedures, which may be conflicting, ambiguous or incomplete; establish and maintain cooperative working relationships with co-workers; evaluate employee work performance and suggest alternative work methods or special training to resolve work problems or improve work; carry out projects with minimal instruction and good judgement in recognizing scope and authority in providing supervision to an office support section; deal in a courteous and factual manner with the general public; use judgement and discretion in exchanging information; perform a variety of minor administrative duties related to the compilation and summary of budgetary, expenditure and revenue appropriations, expenditures, adjustments, transfers and estimates, personnel and payroll records, requisition, distribution and maintenance of inventories; workflow, workload, production output reports; a variety of similar control, statistical and account records for the section supervised; understand and carry out written and oral instructions; relieve office support staff of assigned duties as needed; use electronic information equipment and specific systems as used within the department.
Selection Procedure & Some Helpful Tips When Applying

• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.
• You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
• Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.

Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes.
APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.
Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.
The Selection Procedure Will Consist Of The Following Examination
An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria:

• Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.

Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.
Additional Information
A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.
Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.
How To Apply
Applications are accepted online at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted.
The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.
HR Analyst: EP
HR Tech: EV