Director Of Front Office - Intercontinental Mark Hopkins

Ready to lead from the front? We’re looking for a Director of Front Office to head up our Front Office departments. Setting the tone to deliver truly memorable guest experiences from first moment to last.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:

• Assist with scheduling for all areas of the Front Office operations.
• Coaching, counseling, and disciplining all the shift colleagues along with the department head.
• Lead a passionate Guest Services team that aims to provide exceptional guest experiences, while performing within financial guidelines.
• Ensure proper training of all employees working in front office areas.
• Directing everyday front office activities while developing and coaching your team to deliver next-level guest experiences.
• Works closely with Front Office Managers and the Director of Housekeeping to ensure all company standards are met and company culture and programs are supported and encouraged.
• Oversee and supervise all duties performed by all Front Office colleagues.
• Conducting routine inspections of the front office and public areas – taking immediate actions to correct any deficiencies.
• Providing guests with all the information they need to enjoy a truly memorable experience.
• Creating the perfect working environment for your team to thrive and driving collaboration between departments
• Providing support for the line staff.
• Sets and maintain high level of guest service and responds to social media sites.

What We need from you:

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration, Hospitality, or Business Administration.
• Flexible schedule, able to work evenings, weekends and holidays.
• Ability to read, write, and verbally communicate effectively and professionally.
• Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and work experience.
• Must speak local language(s) . Additional languages preferred.
• Experience with Opera and Microsoft Office Suite is preferred.

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
Salary range: $70,000 - $85,000
So, join us and you’ll become part of our ever-growing global family.