Front Office Manager Jobs

WE ARE

Housed within Fisherman’s Wharf historic Haslett Warehouse building, the Argonaut Hotel merits a term like iconic both for its past and its present. A recipient of the AAA Four Diamond Award for 18 consecutive years, the Argonaut boasts a location just as noteworthy. Guests wake to views of the San Francisco Bay, Alcatraz, and the Golden Gate Bridge before venturing mere steps to next door Ghirardelli Square & Hyde Street Pier.

A DAY IN THE LIFE:

• Coordinate activities and foster good relations with our concierge partners, valet service, taxi services, and the airport connection to provide the maximum level of quality service.
• Ensuring that the Front Office Team is checking guests in and out of the hotel in an efficient, courteous, and professional manner;
• Monitoring and maintaining the Front Office systems and equipment to ensure their optimum performance.
• Maintaining an efficient system of communication between the Front Office and other departments;
• Evaluating team performance and taking appropriate corrective action as needed to hold team members accountable;
• Preparing and adjusting weekly work schedules in accordance with staffing guidelines and labor forecasts;
• Ensuring guests' needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable;
• Reviewing guest comments and ensuring that problems are identified and corrected in a timely manner;
• Authorizing requests for personal time off, holidays, schedule changes, overtime, and expenditures;
• Interviewing, hiring, coaching, and developing team members;
• Ensuring that all safety and security policies and procedures are followed;
• Setting goals, providing ongoing feedback, and rewarding/recognizing team members;

YOU OWN THIS IF YOU HAVE

• Ability to handle stressful situations in a calm, professional manner and exhibit good judgment;
• Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible;
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice;
• Must take initiative to drive changes and constantly look for areas of improvement.
• Two years of Supervisory/Managerial experience in Front Office;
• Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment;
• Hotel/Hospitality degree an asset.
• Three years Front Office experience in a hotel property of similar size and quality;
• Proficient in MS Office;
• Must have excellent supervisory skills;
• Experience working with Opera PMS preferred;

WE'VE GOT YOU COVERED:

In return, our Front Office Manager is rewarded with a competitive compensation base pay plus Noble House incentive program.

• Special rates in Noble House Hotels and Food & Beverage for team members, friends and family.
• Generous medical, dental & vision insurance plans
• Referral program
• 401K retirement plan
• 8 weeks of new Parental Leave Pay
• Pre-tax commuter benefits
• Pet insurance
• Laundered team member uniform
• Paid holidays, vacation and sick days

CALL TO ACTION:

If you enjoy being part of a team providing an excellent experience to our guests and meeting new people, we invite you to apply and become a Front Office Manager in our professional, fun, and creative Front Desk Team.

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us at the Argonaut Hotel lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.

DEIA STATEMENT:

At Hotel Zoe and the Argonaut, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expression – and we would love for you to share your with the team!