Front Office Administrator Jobs

The role of the Office Administrator is to provide exceptional service to patients and customers while providing outstanding support to practitioners. The Office Administrator ensures that patient needs and visit expectations are met at check-in and check-out. This position is responsible for ensuring the smooth operations in the fast paced environment of the clinic with the goal of a positive patient experience with every encounter. The ideal candidate is someone who is professional, bi-lingual, able to multi-task, has great customer service skills, is able to work in a fast paced work environment and can be a part of our orthopedic team.
The Office Administrator will be responsible for handling the accounts receivable for the office along with following-up on work-in-progress and insurance authorization for patients.
Duties and responsibilities
Provides front office coverage and back-up support as required.
Greets and assists patients, scheduling appointments, maintaining records and accounts.
Requests authorizations, enters demographics and verifies patient insurance information prior to initial appointment.
Obtains authorizations, standard written orders (SWO), and medical records.
Works with all insurance portals.
Prepare a financial responsibility statement for patients.
Review all paperwork for compliance prior to sending claims to billing.
Coordinates with office staff to ensure a positive patient and waiting room experience.
Reviews patient paperwork at check-out and facilitates post visit follow-up appointments.
Answers telephones, forwards messages, manages faxes, copying and scanning.
Contributes to the team effort by accomplishing related tasks as needed.
Required skills and qualifications
High School Diploma or GED with 1 year front office experience in a medical office; orthopedic experience preferred.
Demonstrated knowledge and experience working with an Electronic Medical Record (EMR).
Ability to prioritize tasks and work independently as Practitioners are not in the office daily.
Able to perform basic mathematics for payment calculation.
Experience with Word and Excel.
Capstone Orthopedic cannot sponsor a work visa or accommodate transferring a current work visa from another employer at this time.
Who we are
Capstone Orthopedic is a network of compassionate and experienced partners committed to implementing progressive techniques that guide and support the patient’s journey to mobility.
We developed a company which focuses on issues that are important to our employees: family, education, and monetary rewards. We strive to provide a work environment in line with the ethics and values of one’s personal life. Capstone Orthopedic not only a great place to work, but also to grow as a person.
Principals only please