Front Desk Team Member

Come join a growing organization of Climbing/Yoga/Fitness Gyms across the country! Movement’s mission is to Create Community, Share Passion, and Inspire Philanthropy. We are committed to the communities we serve and developing future leaders.

Movement is committed to growing the climbing community through a shared vision for outstanding customer service, inspirational designs, and highly engaged communities. Movement gyms feature bouldering, top-roping and lead climbing, as well as amenities like yoga studios, functional fitness and cardio zones, childcare, and retail pro shops. Each facility caters to participants of all abilities – from competitive athletes to weekend adventurers and families. Presently, Movement is represented in greater Washington D.C., San Francisco, Denver, Chicago, Dallas, Fountain Valley, and Portland. We are looking to build an extraordinary team to enable our continued growth and strive to hire individuals who are aligned with our core values of passion, integrity, innovation, partnership, and inclusion.

JOB SUMMARY

The Front Desk Team Member is essential to providing an awesome customer experience and drives our mission to share our passion, create community, and inspire philanthropy, while ensuring the gym provides a space for our community where everyone feels welcome. They are hard-working, inclusive, passionate individuals who love to share their enthusiasm for climbing, yoga, and fitness through excellent customer service. Our Core Values Innovation, Passion, Partnership, Integrity and Inclusion drive our culture, and our front desk staff embody these values as a member of our community and enable our guests to have transformative, purpose-driven moments!

JOB RESPONSIBILITIES

• Ensures customer service delivered aligns with our culture, mission, and core values.
• Greets and checks-in members and guests to create an inclusive space that fosters a sense of belonging.
• Demonstrates a growth mindset through a willingness to learn and a sense of curiosity for various other tasks.
• Shares openly and honestly about basic knowledge of climbing safety, gear, retail products, membership and pass options, and class programming for climbing, yoga, and fitness.
• Delivers belay checks, conduct community and facility checks, and instruct Introduction to Rope Climbing and Bouldering classes.
• Delivers outstanding customer experience that helps inspire others to live intentionally and strive for personal bests.
• Shows respect for others and makes progress towards the mutual sharing of feedback and concerns.

JOB REQUIREMENTS

• Comfortable adapting to web-based programs and registers.
• Experience in teaching educational programs and/or experience in the outdoor/climbing industry an added benefit.
• Ability to multi-task in a fast-paced environment.
• Clear and effective communicator to support collaboration with others.
• Upbeat and adaptable attitude that fosters a welcoming and inclusive environment. Solid understanding of customer service skills that enable transformative, purpose-driven moments.
• Problem-solving skills to creatively find solutions for customer needs.
• Regular evening and weekend availability required

ADDITIONAL INFORMATION

This is a part-time position.

Benefits include free membership, in-gym discounts, guest visits, and retail discounts.

New hires will complete a screening process.

Scheduled shift times may vary from week to week or month to month.

Top Rope Belaying Skills can be taught – no experience required!

Opportunities to advance into other operations and instruction positions within the gym.

Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status or marital status.