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Front Desk Supervisor - Kyle, Tx
Company | Pet Paradise |
Address | Kyle, TX, United States |
Employment type | OTHER |
Salary | |
Category | Pet Services |
Expires | 2023-08-10 |
Posted at | 9 months ago |
Description
- Utilize the applicable software systems
- Answer all incoming phone calls.
- Emptying trash cans, mopping floors, cleaning of rest rooms, common areas, and employee break room.
- Assist Manager and Assistant Managers with required reporting tasks
- Assist Resort Manager in training employees, assign/direct work, reward/coaching employees, and conduct employee performance appraisals.
- Provide updates to customers requesting information about their pet.
- Responsible for assisting new & existing team members in completing their required LMS courses and training guide
- Perform duties as required by Resort Manager to maintain operation of the resort.
- Maintain cleanliness of the lobby during operating hours.
- Report and document (when applicable) to the Resort Manager and/or Resort Assistant Manager any potential hazards or behavioral problems involving guests or employees.
- Follow the check-in/departure procedures for all guests visiting the resort for any service provided by the resort.
- Provide direct supervision of the Front Desk Associates including supervising, training and coaching Associates based on company standards, policies, and guidelines.
- Make and confirm reservations as a back-up to central reservations
- Exceptional communication and interpersonal skills
- Strong ability to prioritize and multi-task; work with minimal supervision
- Exemplifies our core values- Passion, Innovation, and Community
- Values learning, receptive to feedback, and strives for self-improvement
- Valid driver’s license and ability to pass a background check
- Strong organizational, cash management, and sales skills
- Able to handle a variety of animals safely and comfortably
- Reliable and flexible to Resort needs
- Confident and energetic personality
- Comfortable leading by example, including 'hands-on' task management
- Professional appearance in compliance with dress code
- Discounted Veterinary Care and Grooming Services (per location)
- Health, Dental and Vision Insurance (full-time status)
- Dog/Cat Adoption Assistance
- 401(k) Savings Plan
- Complimentary Pet Day Camp – Bring your dog with you to work!
- 30 Days of Complimentary Pet Boarding (non-holidays)
- On-demand pay with DailyPay
- Fitness Reimbursement
- Paid Time Off (both full-time and part-time status)
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