Front Desk Supervisor Jobs

Dallas Hotel

The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of environmental awareness and conservation in the city.

The Omni Dallas Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Dallas Hotel may be your perfect match.

The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.

• Broad knowledge of Epitome, Synergy and Vingcard systems.
• Ability to work a flexible schedule including evenings, nights, weekends, and holidays.
• To be familiar with all hotel facilities and offerings.
• To be familiar with all technical equipment related to the Front Desk.
• Understand and be able to perform rooms control duties.
• Previous front desk experience at a luxury hotel preferred.
• Must reside within 50 miles of the hotel.
• Previous cash handling experience required.
• Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
• To understand the influence and importance of all departments on the Front Desk.
• Previous experience with Synergy, Nucleus, Epitome, Vision, and GoConcierge preferred.
• To be experienced with various guest scenarios.
• Understand all radio codes and emergency procedures.
• Familiar with all reservation special packages.
• To be thoroughly acquainted with all check-in policies and procedures.
• Computer skills required.
• Responsible for the training of new associates.
• Ability to stand for prolonged periods of time.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].