Fairmont Branch - Front Desk Greeter

The Front Desk Greeter is responsible for projecting a positive, welcoming image to members, visitors and vendors.

Essential Job Duties and Responsibilities

• Fills check stand supplies and Marketing material as needed throughout the branch.
• Performs additional duties as assigned.
• Sign members in to Better Lobby and offers an estimated wait time, if applicable.
• Perform job duties and responsibilities in compliance to Shell FCU policies, procedures, philosophy and standards of performance.
• Daily balancing of the coin machine and closing SDB vault
• Consistently meet all Shell FCU Service Commitments; Shell FCU Employee Creed and Shell FCU Service Distinctions.
• Assist the team with daily responsibilities as needed, included but not limited to:
• Required to complete annual training sessions as instructed or scheduled.
• Updates Marketing material throughout the branch, as needed
• Following opening and closing procedures
• Maintains the branch lobby to keep it clean, clear of clutter and presentable for all visitors.
• Ensures member’s sunglasses and hats are removed for security reasons, prior to entering the branch
• Maintains awareness of the lobby and branch surroundings.
• Aids in creating a positive and high energy environment for the branch.
• Works with the Management team to send out important reminders, daily productivity and other useful information to the team.
• Wiling to assist the team at other branch locations, if needed.
• Check in on the member when time permits and offer water and or coffee.
• Receive and distribute packages and/or deliveries as needed.
• Accountable to maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties, including, but not limited to, the Bank Secrecy Act.
• Greets and welcomes each member, visitor and vendor with a smile. Kindly offers direction to the appropriate area and/or team member.
• Performs various administrative and clerical duties as assigned.
• Handle Credit Union popcorn days as assigned including operating the machine, handing out popcorn, maintaining supplies and cleaning the machine.

Shell Federal Credit Union is an equal opportunity and an affirmative action employer and committed to providing equal opportunity for all employees and applicants for employment, without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, citizenship status, marital status, protected veteran status, mental and/or physical disability, pregnancy, or any basis prohibited by State or Federal law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge and Skills

Experience:

No experience required.

Education / Training:

High school diploma or general education degree (GED).

Job Requirements:

• Welcoming and helpful demeanor
• Must possess professional verbal communication skills
• Knowledge of Credit Union products and services

Physical Demands:

While performing the duties of this job, the employee is regularly required to bend and stand. May at times be able to lift, carry and/or move up to 15 pounds.

Working Conditions

Exposure to potential hazardous conditions-robbery. Employees are to receive detailed instructions and procedures to be followed to minimize risk.

In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

This is not a complete statement of all duties and responsibilities comprising this position. Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.