Front Desk Specialist I

Summary

The primary responsibility is to provide initial patient-family contact and maintain the continuity of patient rapport throughout the patient’s visit. The candidate serves as a key player in the front desk activity (checking-in and checking out patients) for various providers of health care services at various locations. The candidate should be customer service oriented, experienced and knowledgeable of front desk duties for multiple payers and patients.

This position requires the ability to work in a fast-paced environment and to deal with stressful situations with resourcefulness and initiative. The ability to accept training, instruction and change with a positive attitude is essential. The candidate interacts with patients, employees, management, and other support and professional staff. The candidate should know how to interact professionally verbally and via written correspondence. The nature of the work demands maturity, courtesy, tact, professionalism, a sense of urgency, confidentiality, technical and interpersonal skills.

Job Duties

• May provide instructions to patients concerning testing and surgeries.
• Calculates and collects patient time-of-service payments in accordance with departmental cash collection and control procedures.
• Informs patients of any visit delays.
• Answers any questions received at the front desk.
• Greets patients and obtains demographic, financial and insurances information; enters or updates data in EPIC.
• Answers telephone and routes calls to the appropriate individual.
• Provides varied, job-related administrative support as needed.
• May correspond with insurance companies regarding patient accounts.
• May pre-certify patient insurance for clinic procedures.
• Responsible for daily reconciliation of all payments and petty cash.
• Acts as liaison between patient, clinical staff and physician regarding questions.
• Ensures charge tickets are marked and records all charges captured by physician on department charge tickets.
• Performs other duties as assigned.
• Attends Front Desk team meetings.
• Collects patient copays.
• Manages patient appointments and may schedule follow up visits.
• Acts as liaison between patient, physician, and billing office regarding billing and collection issues.
• Responsible for distributing patient documents and scanning documents in EPIC.

Minimum Qualifications

• High School diploma or GED.
• No experience required.

Preferred Qualifications

• Customer Service Experience.
• Strong Interpersonal and organizational skills.
• Proficient in English (oral and written).
• Proficient with Microsoft Office suite, specifically Excel and Word.
• Strong problem solving skills.