Front Desk Team Member Jobs

Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.

Promote the brand loyalty program and provide recognition and benefits to all present members.

Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.

Knowledge of front desk operations and procedures, guest services and hotel services.

Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.

Report all violations of company policy to management.

Exhibit proper Guest Service skills at all times.

Excellent communication skills, both written and verbal.

Computer literacy. working knowledge of all Microsoft applications.

Must be willing to take direction from managers and supervisors.

Welcome and greet all guests as they enter the park while accounting for tickets for each person entering.

Notifies management of gym incidents that requires incident reports.

Excellent customer service skills are required.

Functional computer skills are required.

Provides security and control to the front door and retail area of the facility.

Personally, checks each member into the gym using the proper check-in procedures.

Monitor check-ins to identify delinquent accounts and notifies Gym Operations Supervisor.

Experience in teaching educational programs and/or experience in the outdoor/climbing industry an added benefit.

Top Rope Belaying Skills can be taught – no experience required!

Delivers outstanding customer experience that helps inspire others to live intentionally and strive for personal bests.

Problem-solving skills to creatively find solutions for customer needs.

Benefits include free membership, in-gym discounts, guest visits, and retail discounts.

Shows respect for others and makes progress towards the mutual sharing of feedback and concerns.

Other staff benefits include, free Call Your Mother staff meals, free fitness and wellness classes, English/Spanish classes, team-building activities, and more

Vibrant – You are abundantly happy, fun, passionate, playful, and kind

Belonging – You will work as a team to make people feel welcome

Energy – You are active, proactive, and work hard to make things happen

Creating extraordinary moments for guests

Contributing to our business with your ideas and feedback

Follow your daily checklist to deliver an exceptional Guest experience

Welcome Guests enthusiastically from the heart and educate them about our menu

Assemble, package, and process all orders as requested

Follow recipes and procedures to maintain food quality and consistency

Adhere to all safety, sanitation, cleaning, and maintenance procedures

Restock stations and keep them clean and organized

Provide an exceptional customer service experience.

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Check members into the system.

Take prospective members on tours then assist them with the new account sign-up process

Facilitate needed updates to member’s accounts.

Consistently offer professional, friendly and engaging service to members (prospective and present)

Manage guest and member flows (Member + Guest check-in, notifying members of guest arrival, event check-ins)

Be comfortable in conversing with members, guests and potential members regarding NeueHouse events, various programs, and amenities offered.

Carries out any other reasonable duties and responsibilities as assigned.

Excellent communication skills, written and oral.

NeueHouse values diverse educational and training backgrounds in consideration of the role.

Communicate with the clinical staff.

Collecting propper documentation per facilities policies.

Train all team members to provide world-class customer service to all patients and families.

Responsible for filling up the doctor's schedule.

Prevent now shows and cancelations.

Make sure the patients do not wait, essentially create a structure for zero waiting time.

Any additional tasks as assigned by management.

Ability to apply common sense, define problems, collect data, and notify management when necessary.

Being comfortable conversing with Members, Guests, and potential Members regarding NeueHouse events, various programs, and amenities offered.

Manage the schedule for Member Orientations.

Previous front desk or customer experience

Excellent communication skills, written and verbal.

Commitment to Delivering a World Class Guest and Member Experience:

Demonstrates Professionalism- Is punctual, and professional in appearance.

Can work with minimal supervision.

Unquestionable personal code of ethics and integrity

1 yr. + Customer Service in retail, restaurants or in person-based service industry preferred.

1 yr.+ working with and contributing to the success of a team.

Notifies management of gym incidents that requires incident reports.

Excellent customer service skills are required.

Functional computer skills are required.

Provides security and control to the front door and retail area of the facility.

Personally, checks each member into the gym using the proper check-in procedures.

Monitor check-ins to identify delinquent accounts and notifies Gym Operations Supervisor.

Notifies management of gym incidents that requires incident reports.

Excellent customer service skills are required.

Functional computer skills are required.

Provides security and control to the front door and retail area of the facility.

Personally, checks each member into the gym using the proper check-in procedures.

Monitor check-ins to identify delinquent accounts and notifies Gym Operations Supervisor.

Consistently offer professional, friendly and engaging service to members (prospective and present)

Manage guest and member flows (Member + Guest check-in, notifying members of guest arrival, event check-ins)

Be comfortable in conversing with members, guests and potential members regarding NeueHouse events, various programs, and amenities offered.

Carries out any other reasonable duties and responsibilities as assigned.

Excellent communication skills, written and oral.

NeueHouse values diverse educational and training backgrounds in consideration of the role.

Notifies management of gym incidents that requires incident reports.

Excellent customer service skills are required.

Functional computer skills are required.

Provides security and control to the front door and retail area of the facility.

Personally, checks each member into the gym using the proper check-in procedures.

Monitor check-ins to identify delinquent accounts and notifies Gym Operations Supervisor.

Be knowledgeable in all products and services offered

Responsibly manage and maintain inventory and equipment, keeping products and supplies stocked

If you're friendly, enthusiastic and enjoy serving customers, we want you on our team!

Must be available to work BOTH Fridays & Saturdays

Hiring and scheduling preference will be provided to individuals that can open at 5:45am

For immediate consideration, please include a resume/cover letter with your application

Notifies management of gym incidents that requires incident reports.

Excellent customer service skills are required.

Functional computer skills are required.

Provides security and control to the front door and retail area of the facility.

Personally, checks each member into the gym using the proper check-in procedures.

Monitor check-ins to identify delinquent accounts and notifies Gym Operations Supervisor.

Anticipate guests’ needs and go out of your way to maximize the guest experience

You have excellent and professional verbal and written communication skills

What are the requirements for this position?

Physical Requirements For This Position

Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay

Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow

Experience in teaching educational programs and/or experience in the outdoor/climbing industry an added benefit.

Top Rope Belaying Skills can be taught – no experience required!

Delivers outstanding customer experience that helps inspire others to live intentionally and strive for personal bests.

Upbeat and adaptable attitude that fosters a welcoming and inclusive environment. Solid understanding of customer service skills that enable transformative, purpose-driven moments.

Problem-solving skills to creatively find solutions for customer needs.

Benefits include free membership, in-gym discounts, guest visits, and retail discounts.