Front Desk Lead Jobs

Harbor Health is looking for a talented Front Desk Lead to become a member of our team! Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a modern approach to co-create health with those who get, give, and pay for it, allowing everyone to fully flourish. Join us as we build a fully integrated system that connects care to a better payment model that truly puts the human being at the center.

The Front Desk Lead is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. They will act as a Lead and mentor for other Front Desk Specialists by providing training and ongoing support. Along with Front Desk Lead responsibilities, they will also perform the duties of a Front Desk Specialist.

Our Front Desk Lead will be responsible for:

• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
• Providing conflict resolution and respond to member grievances
• Delegating tasks to the front office employees for efficiency
• Collecting and posting member payments; prepare deposits and follow established cash handling procedures; ensuring deposits and petty cash are counted are locked in safe daily
• Providing initial customer service to all members including but not limited to, greeting members, scheduling, and confirming member appointments using a multi-line phone, performing data entry into the electronic medical record system for member information, and creating member files
• Developing Standard Operating Procedures with approval by management staff
• Developing and updating competencies and skill review forms and performing all skills reviews with employees within 30 days of hire date.
• Creating scripting for the registration process
• Creating and organizing all the front office Shared Drive information
• Floating to other facilities as needed and/or required
• Facilitating member check-in and check-out, notifying providers of member arrivals, answering or properly route member questions to appropriate staff
• De-escalating problems or issues that arise within the clinic or managing it up to leadership
• Providing communication updates from the leadership team to front desk staff
• Creating and maintaining confidential member files and records, along with verifying financial records and collecting member charges while filing and expediting third-party claims
• Providing updates on policy and procedures pertaining to the front desk
• Overseeing the regional front desk staff; participating in the selection, hiring and performance management of front desk staff
• Creating and updating all training materials within the team share drive folder and training all new front desk operation staff and/or Lead Front Desk team members

Successful Front Desk Leads will have:

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) or Google Workspace (Docs, Sheets, Gmail)
• Excellent analytical and problem-solving skills
• 3 years of experience working in a medical office or healthcare setting
• Strong interpersonal and communication skills to effectively communicate with Providers, other medical professionals, office personnel employees and members
• Strong organizational and time management skills
• High school diploma or GED

Additional Skills & Experiences Preferred include:

• Prior experience leading and/or training others
• Prior customer support experience
• Bilingual English/Spanish language skills

If you are passionate about health care and you want to create something new together, we want you to be a part of our team

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