Ecommerce Digital Coordinator Jobs

Company Overview:

Pacifica Beauty is a fast-growing vegan and cruelty free clean beauty company. Female-founded nearly 25 years ago, we have strived to do right by our planet, from the ingredients we source to the pretty packages we create. At Pacifica, we are passionate about our Compassion Standards. Our products have been 100% Cruelty-Free and Vegan since day one. These are not buzzwords for us. Today more than 85% of our PET bottles are made from at least 50% post-consumer recycled material. Our boxes are made from FSC certified paper. We partner with the ACLU and the Gentle Barn to promote and support human and animal rights.

We are fearless in our mission to transform beauty by leading with love and compassion. Are you ready to align your experience with your values and join our mission of clean accessibility for all?

Location:Remote

Job Summary:

The Ecommerce Digital Coordinator will be responsible for maintaining consistent product data across Direct-to-Consumer and retailer websites. The ideal candidate will also liaise between customer service and e-commerce teams, assist with technical issues, and contribute to customer support site documentation. This role plays a crucial part in ensuring a smooth e-commerce operation and enhancing customer experience.

The ideal candidate should have a strong knowledge of Shopify Plus, HTML and CSS, as well as possess excellent organizational skills to work collaboratively with cross-functional teams. You will report to and work closely with the Director of Ecommerce.

Key Responsibilities

Visual Content Coordination:

• Audit existing product detail pages for consistent imagery and submit requests for new imagery where needed
• Collaborate with graphic design team to traffic product photography and video to maintain consistent imagery across Direct-to-Consumer (DTC) and retailer websites
• Own product asset management and organization in Dropbox
• Ensure assets are properly optimized for site speed, SEO and mobile-first design best practices
• Coordinate and traffic content for blog posts, including text, images, and multimedia elements

Product Data Management:

• Manage product collections, ensuring they align with marketing campaigns and customer preferences
• Maintain tagging schema in Shopify for collection management
• Monitor and manage virtual bundles for phase out products, notifying the team for reconfiguration or removal
• Monitor and manage product data flow from Shopify to additional sales channels, including Instagram, Facebook, Tiktok, and Google Merchant Center
• Collaborate with sales team to maintain current list of retail locations for store locator
• Update product metaobjects and metafields in Shopify, for enhanced educational product content and collection page filter facets, as well as cross-selling and upselling opportunities
• Work closely with cross-functional teams to keep product SKUs up to date and ensure the accuracy of product information in Shopify online store
• Set up and maintain product catalog data in Shopify and retailer channels
• Optimize onsite search settings to improve user experience and product discoverability

Web Promotions:

• Use the Shopify theme editor to manage banner assets and coordinate the scheduling and execution of theme updates in collaboration with relevant teams
• Collaborate with marketing and design teams to brief out creative requests for promotional banners, clearly communicating design requirements and ensuring alignment with brand guidelines
• Collaborate with team members to understand upcoming campaigns and initiatives
• Use Shopify Launchpad to schedule theme switches and promotions

Shopify Monitoring:

• Regularly monitor Shopify alerts for gift card or discount code abuse
• Monitor Shopify notifications and alert the appropriate teams for necessary actions – including chargebacks, expiring payments, and fraud alerts
• Maintain and update a spreadsheet of discount codes across social media, customer service, and affiliate platforms
• Monitor store inventory, conducting stock checks and ensuring that stock is live on the site as expected
• Generate and manage discount codes and gift cards for internal teams

Liaison between Customer Service and E-commerce:

• Work closely with customer service and assist representatives with any product-related queries
• Collaborate with the ecommerce and customer service team to create tutorials, support documentation, and FAQs for our customer support site
• Assist customer service representatives with resolving account activation, password reset, subscription, returns, and other technical issues
• Collaborate with customer service to identify pain points which may inform UX/UI improvements to onsite standards and customer journey

Qualifications and Skills:

• Knowledge of Trello and or other productivity apps
• Strong organizational skills and attention to detail
• Proficient in Excel
• Bachelor's degree in Business, Marketing, or related field
• Strong organizational skills and attention to detail
• Proficiency in Shopify Plus, preferred 2-3 years experience
• Knowledge of HTML, Javascript and CSS
• Experience with customer service and technical issue resolution is a plus
• Proactive and self-starter
• Eagerness to learn new technologies

We offer competitive compensation, health and welfare benefits, 401(k) with match and a culture that is passionate about the environment and our products.

• Short Term & Long Term Disability
• Wellness Resources
• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Maternity/Paternity Plan
• Employee Discounts
• Retirement Plan (401k)
• Work From Home
• Paid Time Off (Vacation, Sick & Public Holidays)

Pacifica Beauty is an equal opportunity employer. Pacifica Beauty will not discriminate against any applicant for employment on any basis including, but not limited to: race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status or any other classification protected by federal, state and local laws.