Divisional Vice President, Stores - East

Leading the Way

• Strengthens retail staff’s access and connection to leadership through annual store visits and district conference calls; drives engagement and builds trust in REI’s leaders.
• Ensures employees adhere to legal and operational compliance requirements.
• Supports the implementation of company programs, procedures, methods and practices to promote REI key messages.
• As a member of the Leadership Forum, develops a deep understanding of, effectively communicates and broadly supports execution of company strategies and priorities.
• Establishes and maintains visibility within the department.
• Works cross-divisionally to drive execution of specific divisional and company strategies, initiatives and projects.
• Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
• Translates company strategies into actionable divisional plans and executes successful delivery.
• Monitors operational statistics, reports trends, variances and issues, and takes appropriate action
• Conducts and ensures the completion of performance reviews.
• Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions.
• Challenges and inspires employees to achieve business results.
• Provides coaching, direction and leadership support to employees in order to achieve department, company and customer results.

Your Planning & Navigating Requirements

• Partner closely with Real-estate to identify new store and relocation opportunities within the division and manage real-estate portfolio to achieve division growth goals.
• Partner with other leaders within the Commercial organization and across the Co-op to define and execute Co-op wide strategies and tactics to achieve the Co-ops goals.
• Deliver consistent high standards of customer experience in stores in accordance with the Co-op Way and service standards across stores.
• Support Co-op wide initiatives with direct leadership participation
• Collaborate cross divisionally to ensure support and execution of regional and all store strategies
• Monitor and achieve division and overall store organization performance goals. Drive adjustments to strategies and tactics as necessary to achieve division and Co-op goals.
• Ensure all stores consistently achieve or exceed revenue, membership, operational KPIs and profitability goals through effective use of short and long-term planning and expense control
• Contribute to the definition and execution of store strategy in alignment with overall Co-op strategy and priorities. Ensure full fleet strategy translates to regional strategies and vice-versa
• Build annual plans and budgets
• Guide regional leadership teams to develop region-specific strategies that localize Co-op wide strategies and priorities while optimizing the Co-op’s opportunity at the regional level

Skill & Experience Qualifications

• Experience and proven success in motivating a team to deliver differentiated customer experiences and solve customer issues.
• Ability to build a culture of innovation by promoting risk-taking and creativity.
• Ability to embrace, facilitate, and drive change through the operations.
• Establishes, models and drives accountability. Provides management oversight and support, establishing a culture of accountability.
• 7+ years in regional leadership experience or equivalent.
• Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
• Ability to travel as required.
• Develop and enhance cultures of continuous improvement and data-driven decision making, leading to improved KPIs and customer experiences. Has built programs and processes
• Creates a strong, mutually supportive work environment and culture where people can do their best.
• Proven experience in establishing vision and goals; developing strategic plans and leading cross-divisional teams in accomplishing key strategic initiatives.
• Must have strong communication skills (verbal & written), including strong relationship building skills.
• Consolidates information from various sources including feedback from others to reach sound decisions.
• Establishes trust and inspires others.
• Demonstrated experience of cross-divisional partnership and collaboration to lead in a matrixed environment.
• A growth mindset coupled with a bias for action and sense of urgency.
• Must possess strong leadership and coaching skills and the ability to capitalize and apply those skills.
• Comfort with ambiguity and a dynamic business landscape.
• Demonstrated ability to manage multiple tasks and projects, to prioritize, and adapt to a changing environment.
• Successful in fostering and working as part of a diverse and inclusive team. Builds rapport with all kinds of people inside and outside the organization.
• Ability to think strategically, define business opportunities, collect, interpret, and analyze abstract information and create strategic value-added solutions.
• Strong relationship-building skills and experience working closely with cross-functional partners to influence and operationalize key strategic initiatives.
• Ideally Bachelor's Degree or master’s degree (Business or related field).

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As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

The base pay for this role is: $225,000 - $275,000 per year. In addition to base salary, this role is eligible for annual and long-term incentive compensation.