Director Of Information Technology

Four Seasons Hotels & Resorts

Our employees have a real passion for service and deep understanding of their craft to be able to connect with our guests to provide an incredible experience.

We are passionate about perfecting the guest & employee experience through living and working by the Golden Rule "Do unto others as you would have them do unto you."

Four Seasons Atlanta

Meet us in Atlanta, and we’ll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park. Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa. However you spend the day, make sure to end your night with dinner and drinks at Bar Margot.

The Director, Hospitality IT is an expert in Four Seasons core technologies and will provide technical expertise across all categories industry software. The Director will provide direct support to Operations Departments’ that use Four Seasons technology to ensure software and devices are operating as per requirements.

The Director is organized with a proven track record of planning and orchestrating overlapping and highly integrated cross-functional workstreams. The director is an expert in planning, organizing, problem solving, influencing and relationship management.

This role is based in Four Seasons Hotels and Resorts, Atlanta Georgia. This role involves interactions with primarily internal stakeholders at various levels.

What You’ll Be Doing

Development & Operational Leadership of Four Seasons Technology for Yachts:

• Expert in guest and employee experience technology facilitated by Four Seasons and how it is maximized for use
• Overall responsibility for development and operational support of technology facilitated by Four Season guest and employee experience for Hospitality Operations.
• Represents all technology workstreams for the development and operations of technology with a focus on guest experience digital, guest profile and employee experience
• Oversees all IT budgets including people and technology

Technology Planning and Implementation:

• Understands and is expert in Four Seasons core platforms. Stays current with FS IT strategy to ensure adoption where applicable.
• Design and customize technological systems and platforms to improve customer and employee experience whist ensuring Four Seasons IT security, privacy and compliance requirements are met.
• Design and implement technology to streamline all internal operations and help optimize their strategic benefits.
• Create resource plans and orchestrate internal and partner resources to execute project plans
• Oversees technology through all phases, including pre-commencement, sea trials and operations
• Overall responsibility for the successful installation and scheduling of technology including testing, commissioning, integrations, and configuration. The initial focus in 2023 will be all technology required to support onshore Four Seasons guest and employee experience.
• Maintain the critical path for all technology systems from Four Seasons.

Procurement & Vendor Management:

• Monitor and manage contractual obligations of all service provides including escalation and oversight of incidents and/or non-performance of brand obligations.
• Partner with procurement resources within the Four Seasons to manage each phase of the selection process including bid and analysis, vendor selection / evaluation and contract negotiation

Hospitality IT Operations:

• Ensures the following quality services for technology facilitated by Four Seasons:

  • Service Desk / Help Desk

  • Knowledge management

  • Incident & Problem Management

  • Root cause analysis

  • IT Change Management

• IT Change Management
• Knowledge management
• Service Desk / Help Desk
• Root cause analysis
• Incident & Problem Management
• The above operations will be delivered from different sources including a) Four Seasons Central IT, b) (third party vendors and c)

Visa Requirements

US work authorization is required US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship.

Travel:

• This position will require travelling to various locations 25% of the time

Who You Are

• Excellent verbal and written communication skills.
• Acts in advance to identify and address work overload issues, plans how to deal with peaks and troughs.
• Sets and achieves high standards and goals reaching beyond what is required, encourages others to do the same.
• Recognizes when to escalate appropriate or specific situations to the next higher level of expertise
• High degree of self-motivation (strong initiative)
• Looks at best practices from others to determine if there is alignment with desired outcomes according to procedures and policies and organization’s brand strategy.
• Strong vendor negotiations, commercial and contract management experience with legal
• Very strong conceptual, analytical, judgmental and communication abilities are critical.
• Questions existing practices and procedures and tries different approaches to improve results.
• Negotiates win-win solutions by being prepared to give and take, calculates, and identifies mutually beneficial arguments to build ownership of the solutions and appeal to another’s interests or reason.
• Regularly communicates department results to celebrate successes and share learning.
• Excellent organizational and time management skills.
• Considers the long-term as well as immediate short-term outcomes and actions.
• Develops or uses systems to organize, prioritize and keep track of tasks and deliverables (e.g. calendar, to-do lists, etc).
• Strong vendor negotiations, commercial and contract management experience with legal
• Excellent project management experience
• Vendor management, especially with professional services
• Tailors messages to meet the needs of different audiences, generations, cultures and levels.
• Uses indirect means to influence; identifies opinion formers within the informal organization and spends time developing a network of contracts to help influence others
• Translates complex and difficult information into messages that are easy to understand.
• Can multi-task and juggle several competing or conflicting priorities and delegate appropriately.
• Anticipates likely objections and builds responses into the argument/approach
• Assigns project responsibilities to team members and performs quality reviews, coaches others in planning practices and assessing progress against plan.

What You Bring

• Expert in Data Engineering in Microsoft Azure Environment + Toolsets (ADLA, ADF, Synapse, Data Bricks, AAS, Cosmos DB, FunctionApps, Logic Apps etc)
• Effective process management ensuring data governance and data quality
• Experience supporting global, regional and local IT compliance including privacy
• Employee Experience collaboration (Microsoft O365)
• Minimum five years management experience in luxury hospitality IT
• Experience with Salesforce
• Experience with Guest Experiential Digital (.com, Mobile App, Chat)
• College or University degree in technology or related field

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.