Desktop Support Coordinator Jobs
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By Tanisha Systems, Inc
At Omaha, NE, United States
Are you looking for an exciting opportunity to join a fast-paced and dynamic team? We are looking for a Desktop Support Coordinator to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, installing and configuring computer systems, and providing technical assistance to our customers. If you have a passion for technology and a commitment to providing excellent customer service, this could be the perfect job for you!
Overview Desktop Support Coordinator is responsible for providing technical support to end users in a corporate environment. This includes troubleshooting hardware and software issues, installing and configuring computer systems, and providing technical assistance to users. The Desktop Support Coordinator must have excellent customer service skills and be able to work independently and as part of a team. Detailed Job Description The Desktop Support Coordinator is responsible for providing technical support to end users in a corporate environment. This includes troubleshooting hardware and software issues, installing and configuring computer systems, and providing technical assistance to users. The Desktop Support Coordinator must have excellent customer service skills and be able to work independently and as part of a team.What is Desktop Support Coordinator Responsibilities?
• Troubleshoot hardware and software issues
• Install and configure computer systems
• Provide technical assistance to users
• Monitor system performance
• Maintain system documentation
• Ensure security and privacy of data
• Provide training and support to users
• Respond to user inquiries
• Monitor and maintain inventory of hardware and software
• Perform system upgrades
• Assist with network administration
Job Skills Required
• Technical aptitude
• Knowledge of computer hardware and software
• Excellent customer service skills
• Ability to troubleshoot and diagnose problems
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work under pressure
• Ability to prioritize tasks
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in a technical support role
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network administration
• Knowledge of system security and privacy
• Knowledge of system documentation
Job Experience
• At least two years of experience in a technical support role
• Experience with troubleshooting hardware and software issues
• Experience with installing and configuring computer systems
• Experience with providing technical assistance to users
Job Responsibilities
• Troubleshoot hardware and software issues
• Install and configure computer systems
• Provide technical assistance to users
• Monitor system performance
• Maintain system documentation
• Ensure security and privacy of data
• Provide training and support to users
• Respond to user inquiries
• Monitor and maintain inventory of hardware and software
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