Customer Success Team Lead - Remote/Ca ($130000.00 - $156000.00 / Year)

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.

Transifex, internationally recognized by today's tech leaders as a leading agile translation management solution, is looking for a highly motivated and experienced individual to join our team as a Customer Success Team Lead.

As the Customer Success Team Lead, you will play a vital role in leading and guiding our dedicated US and Mexico Customer Success team to deliver exceptional services and drive customer satisfaction. Your primary responsibility will be driving customer success and ensuring the long-term retention of our valued clients. Your technical expertise will play a vital role in understanding and addressing the unique needs of our customers, providing them with innovative solutions, and effectively communicating the value of our offerings. The role is fully remote but ideally located in CA, NV, OR, WA.

While considering this position, take into account what we value here at Transifex. We come from diverse backgrounds and experiences, but we share one thing in common: We thrive by working together everyday. We are looking for candidates who reflect our values below which are vital for the culture and life at Transifex:

• Advocate for the Customer
• Truly own it
• Consistently grow
• Be a true teammate
• Be your whole self

Requirements

• 2+ years leading a CS team;
• A deep understanding of value drivers in recurring revenue business models with SMB and enterprise level accounts;
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making;
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers and internal stakeholders;
• 5+ years of experience in a customer-facing role, with a strong background in customer success management;
• Relevant Bachelor's degree; preference for computer science or related degrees;
• Business mindset with proven excellent business results
• Experience with enterprise accounts;
• Technical proficiency and ability to understand and communicate complex concepts to both technical and non-technical audiences;
• A customer-centric mindset and a genuine passion for delivering exceptional service;

Responsibilities

• Lead and manage a team of Customer Success Managers and Success Engineers, providing direction, support and mentorship to maximize their performance and professional growth.
• Assess client health and develop strategies to mitigate churn.
• Monitor key metrics and performance indicators to evaluate team performance and identify areas for improvement.
• Collaborate closely with cross-functional teams, including Sales, Product, and Marketing, to align customer success initiatives with company goals and objectives.
• Guide and advise team members in their customer interactions, ensuring successful outcomes.
• Meet retention goals through data driven analysis, planning, and execution.
• Utilize your technical background to understand and effectively communicate complex product functionalities and address customer technical inquiries.
• Develop and implement strategies to ensure customer satisfaction, retention, and overall success.
• Stay up-to-date with industry trends and best practices in customer success, and proactively share knowledge with the team.
• Protect existing revenue streams, identify and neutralize competitive threats.
• Foster a positive team culture and promote a customer-centric mindset among team members.
• Foster strong relationships with key customers, serving as their trusted advisor and advocate within the organization.

Benefits

The health of our company and the success of the SaaS product we offer is directly related to the work environment we create for ourselves. With this in mind, we strive to create a welcoming and positive place in which we work and thrive, creating an outstanding experience for our people. This role will be compensated in the range of $130,000 - $156,000 per year. In addition to the base pay and variable pay, we offer our team members:

• Equipment allowance to set up your home office
• Company Fun Events
• 401k plan
• Fully Remote & Flexible Work Environment
• Learning Opportunities
• Employee Assistance Program (EAP)
• Paid Sabbatical Leave and other types of leave
• Unlimited PTO & Holidays
• Health, Dental, Vision Insurance Options
• Monthly remote-work stipend
• Top notch equipment of your choice
• Life, AD&D Insurance, STD, LTD