Customer Success Manager, Us Public Sector (Remote) ($61412.00 - $87731.00 / Year)

Advantages Of Joining Employer

Joining Employer offers several advantages for prospective candidates, including:

• Working in a remote-first environment with staff located across the globe.
• Chance to be part of a company that values high impact work, ownership, self-awareness, and customer success.
• Backed by world-class investors, providing stability and growth opportunities.
• Opportunity to work with a global open-source platform trusted by hundreds of thousands of developers worldwide.
• Collaborating with prestigious customers in the US Public Sector, including NASA, European Parliament, and United States Air Force.

Responsibilities

• Understand the organizational structure of customers and identify areas for deep strategic partnerships to leverage the full value of the software.
• Partner with Customer Success Engineering to ensure a smooth onboarding experience and clarify specific integration requests.
• Develop strategic relationships with Employer's customers to deliver maximum value for the customer and Employer.
• Represent the Voice of the Customer internally and own the core relationship with the Enterprise segment in the US Public Sector.
• Own the customer journey, align on value-driven success factors, and drive adoption, account stickiness, and usage in their organization.

Requirements

• Strong knowledge of the DevOps market and ecosystem.
• Understanding of Open Source apps and their monetization.
• Previous experience working with customers in the US Public Sector.
• Proven track record of successfully developing and managing customer relationships, including executive relationships.
• Passion for educating and teaching customers.
• Ability to work cross-functionally and lead through influence.
• Experience with Salesforce, Outreach, and Looker.
• Excellent communication and presentation skills.
• Customer obsession and empathy.
• Above-average technical knowledge in Cloud technologies, Enterprise security, SAML, SSO, and Mobile apps.

Additional Information

The pay range for this position at commencement of employment is expected to be between $61,412 and $87,731 per year. The total compensation package may include other elements such as stock options, sign-on bonus, and various benefits depending on the position and location. Hiring Company is an equal opportunity employer and embraces diversity. We do not discriminate against applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, disability, or any other differences. We are committed to providing accommodations for applicants with disabilities during the interview process.

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